Pets not allowed.
Values realeated to administratives fees are already included at the moment of purchase at the HURB website.Local fees, services fees and resort fees may not be included and should be paid directly to the hotel.
Based on 492 reviews
The best ski hotel I know
We stayed here twice in 2020, once with our family and later as a couple. I have reviewed the Excelsior Planet before and I continue to regard it as one of the finest hotels I have stayed in. Certainly, it is my favourite ski hotel. It combines highly professional service with warmth and friendliness. It offers every convenience for skiing. Ski passes can be bought at reception, the Cretaz lifts are less than 100m from the hotel with a ski hire shop en route. The spa area and a masseuse are available once you have finished skiing for the day. If you have ended your day at the lower end of the town, you can telephone the hotel and their minibus will pick you up. Before dinner, we relaxed in the lounge, near the comforting log fire and enjoyed a prosecco. The dinner is always outstanding with many choices and very attentive staff. If you don't like the main menu, the staff are more than happy to offer an alternative, particularly for children or vegetarians - our family group included both. The wine list is not extensive, it's vast, so I routinely ask the sommelier for advice and we have rarely been disappointed. The chambermaids always leave the room spotlessly clean and replace the towels twice a day. Why wouldn't you stay at Excelsior Planet? Only two reasons. (1) if you want to ski only the very steepest slopes - Cervinia's pistes are very extensive and quite gentle although you can easily get over to Zermatt for more challenging slopes. (2) if you want a noisy bar and raucous nightlife - neither are on offer in the hotel but are available elsewhere in the town. Our last stay was curtailed by the closure of the ski lifts, due to the measures to combat COVID-19. The Zanetti family and their staff were extraordinarily professional and helpful, despite seeing their income disappearing before their very eyes as the resort closed down within 24 hours. We have stayed here on 15 occasions and hope to keep coming back.
Excellent hotel and staff
Second visit to Cervinia but first to this hotel. Excellent facilities (spa!) and top quality food. Staff were professional and very welcoming and really made our stay extra special. Very well located hotel near chair lifts to ski slopes. We will definitely be returning soon, thank you.
Wonderful family hotel
We have just returned from this amazing hotel. They were kind enough to do us a deal and let us upgrade to a Matterhorn view one bedroom suite on the top floor. The room was spotlessly clean, incredible view and really comfortable. Every morning we woke up to a view of the Matterhorn with sun reflecting off the rock and snow. Absolutely beautiful. The staff could not be more helpful and the atmosphere of this hotel makes it really feel like a family hotel. Breakfast is very varied and two of the waiters are comedians. Very entertaining. The spa has everything needed and is a great place to relax after skiing. We used it most days and the jacuzzi and sauna definitely helped with aching muscles. There are lockers in the ski room and benches and racks. There is plenty of room and a spacious lift to ascend and descend from the ski room. There is the Cretaz ski hire shop just around the corner where you can hire skis in advance via their website. There is also the Cretaz chair lift about thirty seconds from the hotel. If you want to go further afield the hotel has a shuttle minibus which will take you to and pick you up from other chairlifts and gondolas. We will be returning as we love Cervinia and this hotel.
Fantastic Hotel in great location
This is a wonderful hotel in Cervinia. It is located very close to the ski lifts and the pedestrian Main Street. All the staff are lovely and extremely helpful - including the cleaning staff. Really clean rooms serviced twice a day. We stayed in one of the renovated 2 bedroom suites and they are wonderful. We had a fantastic view of the Matterhorn. There is a Michelin starred restaurant in site. There is a ski storage room downstairs which is very helpful. The only thing I can think of which would be an improvement would be to have some information in the rooms re hotel facilities. We took the half board option which included a very good buffet breakfast but it would have been much nicer if the buffet could have varied more over the week.
Our first visit to Cervinia and we were welcomed warmly by the reception staff and our car was immediately unpacked and taken to the underground garage. We were a little earlier than anticipated but our room was ready and our luggage was taken to it and our skis and boots taken to the ski room by a very attentive porter. Our room had a great view of the Matterhorn and was well equipped and furnished, and very cosy. The hotel facilities are excellent and their pool, sauna and jacuzzi area was very relaxing and not overcrowded. We dined every evening in their fantastic restaurant where, each night, we were treated to an amazing five course meal with an excellent and varied choice for each course including a delightful dessert buffet. Each evening we enjoyed a completely new menu to chose from and nothing was repeated. The waiting staff are all excellent and when we requested a different table location, it was facilitated without question. The wine list was a true delight and it appeared to have all the wines on offer in Italy and the sommeliers were on hand to guide and assist in your choice without any fuss. It is difficult to imagine anywhere better to dine in Cervinia and we cannot recommend the restaurant and the staff highly enough. Breakfast was also a delight with a full selection of options and again , for me with a very sweet tooth, an amazing cake buffet. We found the place as a whole, really good value for money and when our car was delivered to the door for us on our departure, it had been fully washed and cleaned, another delightful surprise and beyond the norm. Very kindly, the car keys were returned to us by no other than the owner, whom we cannot thank enough for providing this great hotel and restaurant which made our first visit to Cervinia so memorable.