Reviewed 15 December, 2019
Didn’t know what to expect, but what an amazing surprise. We spent two stays at the Uno leaving our baggage there in between. To have a shower peering out over Congress was quite an experience.
Really big, comfortable rooms with decent facilities, well placed in a really accessible part of the city. Lots of really nice breakfast places, cafes and restaurants within walking distance and a metro within a hundred metres.
We walked around very safely but did heed advice on actually where to walk. The staff were great - helpful, friendly and efficient.
Finally, when I saw photos of the roof terrace, I thought it may have been photoshopped. It hadn’t, and was even more photogenic than we could imagine!
Great value for money
Reviewed 3 April, 2019
A conveniently located, spacious and friendly hotel. I wasn’t the biggest fan of the pillows, but then again I didn’t ask for more. I assume they would have obliged if I’d asked. The breakfast was simple, yet filling. The coffee could be improved.
Very good location, some issues with room
Reviewed 4 February, 2019
I write this two and a half months after the experience, so my memories are not as vivid as they might have been.
Since this was not a sightseeing or pleasure trip, I decided to spend a little more to make sure I would be comfortable in the hotel, where I expected to spend the bulk of my time.
The location turned out to be as convenient as advertised, very near to Congreso Square. It is a lively part of Buenos Aires, slightly rundown perhaps, but most of the city is in that condition these days. You must bear in mind that Argentina is going through one of the worst crises in its contemporary history.
Check-in was uneventful, although I wished for a little more courtesy from the staff. When I got to my room I had the first disappointment: the room was as spacious as the official pictures suggested, but there was a pungent smell, the walls were peeling off in places, the carpet was aged and discoloured and the bathroom appliances were an unpromising shade of creamy yellow. It seemed hard to believe that a room like that would pass an official inspection. I could not see myself spending four days in such a grim spot, especially if this hotel had been my upmarket option.
The staff took my complaint in their stride. They offered a new room and they offered to throw in free breakfast for the length of my stay. The new room was higher up, with a better view and in a much better condition.
Breakfast was the next disappointment. It was basic in the extreme, and the young woman in charge on Sunday was not aware of any gluten-free option. I had a coffee and some boiled fruit. Only from Monday onwards, with a more experienced woman in command, did the GF goodies materialise. It seems that they had been there all along. I enjoyed my last three breakfasts and I appreciated the breakfast boss's good manners - she was the only one in the hotel who had time to say good morning and who seemed to enjoy her work.
All in all, I got used to Uno Suites. I came to accept the staff's grumpiness as part of the overall despair Argentinians are going through (although, it must be said, a day in neighbouring La Plata revealed that there are kindly, courteous Argentinians outside the capital). I got frustrated at the unstable WiFi, but there was a good view from my window to distract me when the connection went down. I enjoyed having space to pace in the room, and I had plenty of occasion to be grateful for the handiness of the location.
Would I go back there? It wouldn't be my first choice, but I would not rule it out. To be based half way along Rivadavia, a few steps from Congreso, walking distance from Café Tortoni, is not to be sniffed at. And thanks, breakfast lady!
The web page makes it look better than it it
Reviewed 6 November, 2018
The mattress was very old and uncomfortable. The breakfast very basic and there was not enough room to walk through the tables with your plates. It is near the Congress, so we had a huge protest near the hotel for the last two days of our vacation and the police closed both sides of the street where the hotel was. We could not get any taxis to go to a restaurant, and had to walk almost three blocks with our suitcases to get the shuttle to the airport. Not recommended,
Reviewed 27 February, 2018
We stay here every time we are in Buenos Aires.
It’s clean, friendly and in the heart of the city.
The rooms are always large and with the most comfortable bed in the world. We always ask for a high room so we can enjoy the beautiful views.
They offer a great breakfast full of delicious pastries, fresh bread and plenty of tea and coffee.
Wonderful. We love staying here.