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Don't stay here!
Opinión escrita el 17 de Julio de 2021
Do not go to this hotel. It is falsely advertised. There was dried blood on our bed sheets, we were suppose to get breakfast because it is "included" in our price but we were told that apple sauce is what they give out for breakfast. The pool is not something you can swim in because it has cigarette butts and every insect from central Oregon floating in it. The staff are horrible. There is chick with reddish hair at the front desk who doesn't as we're the phone, or hangs up on you. Here boyfriend and his friends like to hang out around the hotel office and smoke all kinds of things. The Pine room however is a restaurant in the very same lot by which is amazing but if you go in and ask them, even they refuse to associate with the hotel. They gave us 2 cards at check-in but one didn't work. Because of the experience with those individuals, the state of the hotel and intuition, we felt like the redhead probably ativated a different card for our room so that she can give it to her buddies so they could go through our room and steal our stuff while we were gone. So if we were hungry, only one of us could leave to get food so the other could make sure we didn't get robbed. We knew that there was no point in complaining while there because it's apparent that those people would not have handled it well. This hotel is definitely not worth $136. I was ripped off and lied too.
Charged multiple times
Opinión escrita el 3 de Julio de 2021
Booked with expedia and charged directly by expedia three weeks ahead of the stay. Then the hotel asked for my credit card at check in, I realized once I was gone that they charged me again for the room. After calling back several times and getting different answers I have yet to speak to the manager who has never called back despite assurances from the persons answering the phone. The only thing that happened is that I was charged a third time and at the time of this review I still did not get a refund. This has been going on for two weeks now. Complete lack of honesty and attention to customer, hence the one star review.
This place is a dump
Opinión escrita el 29 de Junio de 2021
Room and bathroom were disgusting, dead bugs and filth. Tub didn't drain well, ceiling above tub had holes and was falling, bathroom door didn't shut all the way, people smoking pot in the parking lot, insufficient staff, the pool was ice cold, I could go on but my fingers are getting tired and I've been driving all day.
DO NOT STAY HERE
Opinión escrita el 16 de Junio de 2021
I hate to write this, because I have stayed here before and it was great. But the woman who took over isn't honest and that for me is a deal breaker. Our room was miserable, half the lights didnt work, the air-conditioning didnt work and it was HOT for June. When I inquired about some sort of refund she told me to contact Booking.com and she would authorize at least a partial refund.
She has not authorized any sort of refund according to Booking.com. Leaving me with a miserable and expensive stay.
DO NOT spend your money somewhere who won't be honest with you.
I will update if and when I receive compensation.
Excellent overnight stay
Opinión escrita el 9 de Junio de 2021
We were only there for 1 night and it was definitely a steal. The room was great, the water pressure was great, the price was phenomenal, the staff was pleasant, and the lobby was clean and bright. 10 out of 10