Service animals are allowed.
Values realeated to administratives fees are already included at the moment of purchase at the HURB website.Local fees, services fees and resort fees may not be included and should be paid directly to the hotel.
Based on 515 reviews
The room smelled very clean and you can tell they go to great lengths to keep the guest safe. Very spacious room with great room adminites. Hotel staff was awesome, upon check in, we were greeted and promptly checked in . There is hand cleaning, sanitizing area around the hotel. There is a breakfast, take and go. Hotel is in a good location. Just had a great stay and the room was at a very reasonable rate.
Good room but noisy
The check in process took longer time, as the receptionist was asking me to pay for my prepaid reservation. It seems he was a new employee and not familiar with such cases. After consulting another employee at reception, he could proceed. The room itself was nice, specious and clean. Complementary wifi, parking, and breakfast was an advantage, although the breakfast was very basic. Unfortunately the room was noisy due to traffic on the nearby highway. The location was good as you have an access to different location within short driving distance.
Nice hotel to stay with enough things too see nearby
Stay here after a long flight to LAX. It is not difficult to find the hotel. Takes about an hour to drive from LAX to thehotel. We got a double room and the room is HUGE. Previously read some not so good reviews of this hotel here but nothing of that occurs to me. We got a clean and big room, it is beside freeway 101 but it isnt as noisy as what I thought it will be afteryou close the windows. Moreover very minimal cars drive at night so I think is is OK. 10mins away from the Premium outlet and good place for us to go and shop to fight the jet lag. Multiple restaurants nearby for good food as well. We went to cheesecake factory ! The staff are extremely helpful and friendly. There is a snack bar beside which seems like you can just pick things you need . The breakfast was a little below standard but if you just need something to fill the tummy. It is good enough.
We realized it was just remodeled but remodel the staff.
WOW where to start! Well what little time we spent at the hotel we are said to say this Holiday Inn is not living up to the chains reputation. The homeless guy living in the parking lot coming in for free breakfast not once but three times and the staff said nothing was the icing on the cake. After having to haul our suitcases down 3 flights of stairs because the elevator didnt work and we were informed they didnt work by a young boy who was staying there with his family. We had to exit at the far end of the hotel and drag our luggage to the car and then go back into and had to inform the front desk that the elevators were not working. You have to realize this was over a half hour period and the front desk didnt have a clue they were not working. Only to find the homeless guy in the food closet, yes it was the size of a walk in closet where you got your breakfast and it was packed enough with guests without having to jockey around the homeless guy.
DO NOT STAY HERE! They threw my family off the property!
Today I experienced what every traveller fears- a reservation that cannot be found layered on top of an horrendous customer service after a long journey to Camarillo. I booked my stay through Expedia and after driving 3 hours from LA with my family, I arrived at the property, only to be told by the front desk manager Monica that she couldn’t find my reservation. She told me because I booked though Expedia it’s not her problem and to contact them. After calling Expedia and having them call the hotel back and forth, an hour later, magically they found my reservation. My credit card had already been charged at time of booking so it’s not like it was never confirmed. As you can imagine, I was quite frustrated at this point, as I had my two year waiting in the car with my husband, starving and crying. Not to mention incurring roaming charges for the international call. I expressed my displeasure of the lack of customer service and Monica told me she had the right to refuse me entry into the hotel. I asked to speak to the manager to be compensated for the time loss in my vacation and the inconvenience of having to go through this. Then it got ugly. At this point she told me she is the manager and that she is cancelling my reservation. She proceeded to call her two colleagues who bullied me saying she calls the shots and threatened to call the police if I didn’t get off the property. I told them to go ahead and call the police as I have done nothing wrong! And they went ahead- can you believe it? All because of a silly reservation mix up and they want to call the police for that!? I called their main headquarters and they are investigating the situation but based on the reviews I’m seeing, I doubt anything is going to come about this. So the best justice I can have is to advise my fellow travellers not to stay here and I hope this place goes out of business. A manager who treats a customer with such disrespect and leaves a customer stranded with no where to stay when the mix up wasn’t even the customers fault is place no customer should want to stay in. Shame on you Holiday Inn Express Suites for promoting someone like Monica to be in a manager role when she has zero customer service skills - a key quality that is essential to building a strong brand and customer loyalty. I would never have been treated like this if this was a Hilton or a Hyatt - but then again it never would have happened in the first place. I work in the service industry and I can attest to how important it is to create a positive customer experience. I am appalled and disgusted she can do this. I’m sure I’m not the first one to experience this at this location. On the bright side, while we lost a day of our trip to this fiasco, Expedia was able to upgrade me to a beautiful room at the Hilton in Santa Barbara at no charge- an obvious better choice all around. I will never return to a Holiday Inn Express again and I will make sure I let all my colleagues,family and friends know about this nightmare experience.