Great hotel in Cambridge/Mass
Reviewed 30 July, 2021
The Le Meridien is a great hotel centrally located near the heart of Cambridge/Massachusetts with many destinations (Kendall Square, Universities, Back Bay Boston,...) in walking distance. An ideal hotel for business travelers and tourists alike. The rooms are modern and clean, the hotel bar serves very good pub food and local specialties. The hotel staff is very friendly and professional. Always happy to accommodate their guests. I had a great 4-day stay and will definitely stay here again.
Reviewed 6 July, 2021
This is a classic example of how a very bad property can survive because of the location and how they can afford to charge a premium for it
You are greeted with cold welcomes. Immediately after I checked in, I was told they do-not provide breakfast during weekends. That is fine, however you charged me extra for breakfast. They said its because I booked using Expedia. However when I look into their website, its the same thing. I have attached a screenshot. Then you experience their dated rooms and stained sheets. Attached picture. The facility also does not have parking but you can park in a nearby garage or street side parking. I paid well over 200$, and I am pretty sure there are several other properties which are far superior than this.
If you are looking to visit the downtown, its very close by
LaQuinta / Super 8 would have been better - save your money and go elsewhere
Reviewed 27 June, 2021
Honestly, it was horrible, and I don't have the energy to explain all the ways. I'd suggest you call the hotel and ask specific questions before booking there, such as "will the wires be held up with tape" or "will the glasses be cleaned" or "will the tub still have other guests hair in it" or "will there still be other people's bobby pins on the carpet" or "will there be something gross smeared on the cabinet covering the fridge and on the front of the desk," or "will you enter our room when we explicitly told you multiple times that we don't want it cleaned because of COVID concerns and we've left privacy please placard on the door," "will you take one of our 2 washcloths or 2 towels for 3 people and not give us other ones," or "how will we determine which person gets the one robe, which is not great, but was the only option to dry off after a shower." This is not an exhaustive list, but those are things I should have asked. We have explained to the hotel management and the corporate offices, no response; it's possible the corporate office will respond on Monday, but the hotel pestered for this review every time I logged into the wifi and emailed me so here it is. The hotel itself is in terrible shape. Maybe not all the rooms are the same level, but definitely don't book the suites expecting for anything above LaQuinta. The maid service was intrusive (TWICE!) despite telling the front desk explicitly that we don't want maid service and despite having a privacy door notice up (I don't blame the maid, as hotel management should have notified her). We did see one other room because our room wasn't ready when we got there after checkin, had to wait 30 min for our not our room to be ready, and then were shown not our suite. That room was gross too. The suite was even grosser. The JW in Boston is nicer. The Marriot in Boston is nicer. The LaQuinta in Jersey City is nicer. The person working the front desk is insufficient coverage to help people. I suspect the hotel is understaffed, and I suspect that means whatever the hotel management is doing is wrong. Very wrong. We were there 3 nights without an ability to move because of other pressing commitments. The entering the room when specifically asked not to was by far the most troublesome. If you're trying to book something special for your significant other or family, definitely don't go to this hotel. If you're trying not to catch COVID, also not the place for you.
Clean but Left us Cold
Reviewed 16 June, 2021
The hotel was nice and extremely clean. It was very well located to enjoy Cambridge and within easy walking distance to MIT and a little further walk to the Harvard campus. Lots of good food and shopping nearby. Due to the pandemic the atmosphere at the hotel was subdued to say the least. “Touchless service” was being utilized by the hotel, encouraging patrons to utilize checking in on the app and using their phone for a key. Unfortunately neither worked very well as you had to wait a long time for a response, didn’t get a response or the technology just didn’t work. This felt like a very expensive self serve experience as staff was nearly non-existent and there was no or bad customer service. Upon arrival we couldn’t not figure out where to park, as there was no information on the website. We tried asking in the app, with no response. When I had to go in and ask the gentleman at the check-in counter he was rude. I believe his name was Frank. He told us to go to the unaffiliated paid parking garage next door. When I expressed disappointment that there was no information on parking on the website he told me “it didn’t say there was free parking either”. I live in a large city and paying for parking at the hotel is the norm. It is also the norm that hotels share that information. I was not upset about paying for parking, I was upset I was told when I arrive and rudely at that. There was also no way for us to get our luggage to our room. There were no luggage carts or staff. When instructed to go to the garage I assumed that something was there. There was not and we were in the unattached garage with no way to get our luggage to our room without taking several trips. The one staff member we encountered during this trip, “Frank” did begrudgingly come out to help us. When I asked how much the parking was that I didn’t see it posted. He marched me over to the the entrance to show me the small sign posted below where you get your ticket, where our car door was rather than just telling how much it was to park. Although we ran out of coffee and towels during our visit and struggled with the room key on my phone, we didn’t want to engage with the staff. I had to talk to a disinterested woman at the front desk when our toilet didn’t work. It was fixed promptly. I would not stay at this hotel again despite the convent location due to the rude staff and lack or any warmth or customer service.
Reviewed 10 June, 2021
I had stayed here in the past and had a good experience. Booked this time directly with Marriott and had an email confirmation. Upon arrival they had no record of it but did honor the rate (which was more than the same day rate) and did have a room. After our third night we were wondering why there had been no refreshing of the room. No new towels, no cleaning or removal of trash, nothing. I inquired and they said that we needed to request this service 24 hours in advance. Apparently they don't do this automatically anymore. For a supposed 4 star hotel this is quite disappointing. Not worth the price and will stay elsewhere in the future.