Reviewed 25 September, 2021
If your an entomologist this is the place for you! Lots of insects to study, comes free with room or maybe I got the secret upgrade! Checked in on Sep 24 at 7:30pm, checked out at 7:35pm. Informed the front desk of the 3 roaches than ran across the room (room 116) as I opened the door. Their response, sorry the hotel is full, you can keep your room with Roaches or we can check you out , maybe the Days Inn down the street can help you. That was from the manager on duty Ms Fernandez……no apology, no let me see what I can do, maybe I can find you a different hotel., basically shut up or ship out ! That was it, she could care less. Needless to say I departed and found an amazing hotel in the Sedona area, told them this amazing story and countless others on my sight seeing adventures today and now the good people of TripAdvisor as promised! If your into roaches, a staff that could care less, this is your hotel of dreams!
Ps, must be most rooms their, my friend who checked in the day before and who I had dinner with shortly after, found some roach carcasses in her room this morning….if your exterminator in the area, you may want to give this hotel a call, they need you!!!
We had a good experience
Reviewed 6 September, 2021
Originally, we were hesitant to book a casino hotel due to potential smoking. But this hotel is a non-smoking (incl casino), which was good. Hotel staffs were very friendly, room was very nice. Usually, you have very little space in between the beds and tv stands, but the room we were in, at least 5-6 feet in between, so enough space to walk around and etc. Nice shower (rain shower), clean bathroom and room. Most of all, beds were very comfortable and had a good night sleep.
Rude and horrible staff
Reviewed 4 July, 2021
I had to complain after a long day of travel because I found nasty food on my floor in my room I had to pay a good amount of money to stay there. When I told the lady at the front desk she was so rude and even accused me of lying about this room being a dump. I spent way too much money to be insulted by this women and I will not be treated so unfairly when they are the ones that can’t even keep their rooms clean during the PANDEMIC!!! They are nasty for not caring about the well-being of there guests!!! It is truly sad!!! I will never stay there again they had me so stressed out in tears after spending over a thousand dollars to be treated so bad on what was supposed to be a relaxing fun time!I wouldn’t even stop there for any reason! You would be better off at a cheap hotel because this place is such a dump!
Excellent value for a fine hotel!!!!!
Reviewed 3 July, 2021
We were shocked on what we got for our money! Rooms are huge, can definitely sleep a family of four, and they are clean and organized. Staff was friendly, prompt, and provide whatever you need. A room like this in a Vegas resort would charge you at least 3 times the money and 3xs the resort fee. Discount on dining for children at the buffet/diner and the food is pretty good! I highly recommend for your northern Arizona trip and win some money!
Reviewed 24 June, 2021
Rooms were fine and staff at the hotel were fine. No outdoor pool, coffee shop was suppose to open at 6am but one didn’t until 10 both days we were there, and the arcade was tiny. I thought my teenagers may enjoy the arcade while we played in the casino a bit but there were very little games.