Hotel Riu Cancun

Starting at

$ 269

TripAdvisor Review

Based on 12350 review

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The hotel Riu Cancun allows guests to enjoy their holidays freely without limits, without worries, and taking time to relax. This luxury hotel is located in 10 min walking distance to the beach in Cancún's hotel district. There is a plethora of bars and restaurants as well as a shopping centre in th...

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Property Info

The hotel Riu Cancun allows guests to enjoy their holidays freely without limits, without worries, and taking time to relax. This luxury hotel is located in 10 min walking distance to the beach in Cancún's hotel district. There is a plethora of bars and restaurants as well as a shopping centre in the vicinity. The centre of Cancún, which lies 1 km away, may easily be reached by making use of public transportation for which a stop is located directly in front of the hotel. The international airport lies about 20 km away.

Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

several
Elevator
Stores
Beauty Salon
Pool and wellness facilities
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Reception services
Luggage storage
Acrylic protection between customers and employees in the main contact areasNo rollaway / extra beds availableThe establishment is cleaned with disinfectant productsThe establishment confirms that it is implementing additional measures in the area of customer safetyThe establishment confirms that it is implementing additional measures in the field of cleaningSocial distancing measures are appliedEssential workers only: NOIndividually packed meals availableHand sanitizing gel is provided to guestsTemperature measurement available to customersWheelchair access - noEmployees wear personal protective equipmentEmployee temperature is measured frequentlyMasks available to guestsIndividually packaged meals available for breakfast24 hour receptionProtective clothing available for guestsIndividually packaged meals available for dinnerFree wireless internetFrequently touched surfaces are disinfectedDry cleaning / laundry servicesFast check-inCoffee / tea in common areasMeal service changed to increase securityThe use of a mask is mandatory in the establishmentSmoking areasIn-room accessibilityBabysitting or childcare (surcharge)Support for excursions / ticket purchaseParty roomElectrostatic spraying used in disinfectionUmbrellas by the poolQuick checkoutHealth clubFree breakfastSpa treatment roomsPool or snooker tableWheelchair accessible bathroomTake advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this Mediterranean hotel include complimentary wirelePamper yourself with a visit to the spa, which offers massages and body treatments. You're sure to appreciate the recreational amenities, including a spa tub, an outdoor tennis court, and a sauna. AddPamper yourself with a visit to the spa, which offers massages and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional amenities aTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this campground include a television in a common area, aPamper yourself with a visit to the spa, which offers massages and body treatments. You're sure to appreciate the recreational amenities, including a spa tub, an outdoor tennis court, and a sauna. AddTake advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this Mediterranean hotel include complimentary wireleSpend the day on the private beach or dip into one of the 2 outdoor swimming pools. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and gift shopTake advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this Mediterranean hotel include complimentary wireleTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this campground include a television in a common area, aTake advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional features at this hotel include complimentary wireless Internet access andTake time to pamper yourself with a visit to the full-service spa. This lodge also features complimentary wireless Internet access and concierge services.Pamper yourself with onsite massages or take in the view from a terrace and a garden. This hotel also features complimentary wireless Internet access, concierge services, and babysitting/childcare (suTake advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional features at this hotel include complimentary wireless Internet access andTake advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this Mediterranean hotel include complimentary wirelePamper yourself with a visit to the spa, which offers massages and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional amenities aTake advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this Mediterranean hotel include complimentary wireleTake advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this Mediterranean hotel include complimentary wireleTake in the views from a terrace and make use of amenities such as complimentary wireless Internet access.Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional features at this lodge include complimentary wireless Internet access, baPamper yourself with a visit to the spa, which offers massages and body treatments. You're sure to appreciate the recreational amenities, including a spa tub, an outdoor tennis court, and a sauna. AddPamper yourself with a visit to the spa, which offers massages and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional amenities aTake advantage of recreation opportunities such as a sauna or take in the view from a terrace and a garden. Additional features at this hotel include complimentary wireless Internet access and concierPamper yourself with onsite massages or take in the view from a terrace and a garden. This hotel also features complimentary wireless Internet access, concierge services, and babysitting/childcare (suPamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After practicing your swing on the golf course, you can enjoy other recreational amenities including a nigPamper yourself with onsite massages and facials. After dipping into one of the 4 outdoor swimming pools, you can spend some time at the private beach. This hotel also features a hair salon and barbecTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this campground include a television in a common area, aPamper yourself with onsite massages or take in the view from a terrace and a garden. This hotel also features complimentary wireless Internet access, concierge services, and babysitting/childcare (suTake advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesTreat yourself with massages, body treatments, and facials. You''re sure to appreciate the recreational amenities, which include 2 spa tubs, outdoor tennis courts, and a health club. Additional amenitRoll-in showerBalconyRelax at the full-service spa, where you can enjoy massages, body treatments, and facials. You''re sure to appreciate the recreational amenities, which include 4 outdoor swimming pools, a nightclub, aEnjoy recreation amenities such as a fitness center or take in the view from a terrace. Additional features at this hotel include complimentary wireless Internet access, concierge services, and weddin

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    6414

  • Very Good

    3470

  • Good

    1280

  • Reasonable

    611

  • Bad

    575

Travelers profile
  • Business

    87

  • Couples

    5086

  • Solo travel

    181

  • Family

    2540

  • Friends getaway

    2238

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Concerns about cleanliness!

Reviewed 5 december, 2021

I have stayed at Riu hotels a total of 4 times, twice in Cancun, once in Rivera Maya and also in Costa Rica. Every stay with the exception of this last one was amazing. I have been to Cancun 4 times and while the exterior was beautiful, the rooms were not what I would expect from a 4/5 star hotel (when I booked it, I was told it was a 5 star and I believe it was actually a 4 star). The main issue was the overall condition of the room, especially the bathroom - some kind of orange substance was in the shower and when I asked for it to be cleaned, they simply put some clear "goo" over it (see pics). Cracks on doors, paint missing and rust on the refrigerators. It was my family's first time traveling since COVID and I did not feel comfortable in the room at all. We all wore flip flops in the shower:). We tried unsuccessfully to switch rooms, however because we had 2 connecting rooms, they were not able to accommodate our request. Until this experience, I felt very comfortable staying in a Riu hotel, however that is no longer the case. The beds and furniture seemed like they belonged in a Motel 6, very flimsy and cheap.

angiesZ768QV

Fun Week Away

Reviewed 5 december, 2021

A group of 8, friends and family, just returned from Riu Cancun. We enjoyed our stay! The staff here are awesome! They work very hard to make sure guests have an enjoyable time. We enjoyed drinks by the pool and walked the beach each day. Employees worked hard to rake up the seaweed and make the beach look good. We made sure that we went early for dinner to ensure that we could get into the a la carte restaurants. We enjoyed all of them and followed our favourite waiter each night. Big shout out to Francisco who works hard each evening. We loved your charm! Having said that, our favourite restaurants were Italian and Japanese. We loved the location of this hotel. We walked across the street for shopping, the grocery store and the pharmacy. We also walked up the street to visit a bar called Monkey Business and a restaurant called Casa Tequila. You definitely don't need a car or taxi once you are at the Riu Cancun. For Canadians, the PCR test was easy. It was offered right at the hotel behind the main lobby desk. I would recommend this hotel!

Lashortguy

Amazing holiday!

Reviewed 3 december, 2021

After moving from the riu caribe as it was such a dated and awful hotel to the riu cancan on our first day of our 14 day holiday our holiday could begin! The riu cancun is a perfect holiday destination Imo amazing location, can have the best of both worlds in holiday types ie relaxing and parting whilst also being hot all year round! The rooms aren’t breathtaking but are a good standard. they serve the purpose in my eyes, as I personally don’t like to be in the room too much either way whilst on holiday as it seems criminal when the suns out or there’s alcohol to be drunk at night it’s just somewhere to shower and rest your head! The food I knew what to expect as it was my second stay here again you can only expect so much with an all inclusive the variation on a daily basic is minimal, you do find yourself eating pretty similar meals on a daily basis. The food they do serve is to a high standard and 10x better then an European all inclusive. However, I saw no harm in venturing out and eating in senor frogs, wings army and hooters on the strip which serve lovely food and it also broke it up and they are still pretty cheap meals compared to back home. The staff cant do enough for you I haven’t got a bad word to say about them. They all carry themselves with a smile on their face and always great your in an enthusiastic manor. Jesus and the pool bar staff in the day time are amazing always greeted me with a hand shake and banter in the morning which goes along way for me. The entertainment staff are spot on to imo a young bunch of lads/ girls that are always right up for their jobs day in day out creating a real lively party atmosphere around the pool and always find the time to speak to you and have a laugh in between activities. A special mention to Lino who I’d count as a good mate of mine now sorted us out on many occasions a vip tables at the city nightclub for a festival that was on in cancun during our stay and also helped with a credit card transaction issue from the clubs mistake. The security at the resort are very diligent too there seemed to be a lot more of them then my previous visit which is reassuring limiting access to outsiders from entering the complex at the front entrance! I will be defiantly returning to riu cancun at a later date as its location and value for money is unmatched in the hotel zone in my opinion!!

Joshbeirne

Amazing staff !!

Reviewed 1 december, 2021

We recently stayed at Riu Cancun for 14 days in November. It's a beautiful hotel, with something for everyone, from young ones to others that were young once ! Plenty of pool and beautiful beach options to choose from, and great food to choose from all day long. But the best part of our stay was the amazing service we received from the staff. A cold beverage and a warm smile was always close at hand, and the staff were always willing to help us with our Spanish lessons 🙂 One staff that stood out as an amazing ambassador for Riu Hotels was Alejandra (I think I spelled that right) who worked with the Entertainment Team. She was always smiling and helping us out with any questions we had. She often took charge of the RiuLand kids show, and had an amazing connection with the kids and everyone she came in contact with ! Thank you for an amazing 2 weeks, we loved our Cancun experience with Riu Hotels

mark s

Great staff

Reviewed 30 november, 2021

All staff here was very friendly. Everyone we passed smiled and said hi in some way. Misquel (sorry can’t remember the spelling) worked a lot in the corner bar during our 2 week stay, he was awesome always smiling and making us laugh good drinks also, rooms was good enough for the time your in them just noisy with doors banging all hours (not all of us are there to party) pools do however need to be cleaned daily and they’re not. I only seen the quiet pool cleaned once while we was there other hotels I’ve stayed do them often. Food was ok I thought but I’m not a fussy eater. My partner did however live off burgers as he loved them. Makes a change from the pizza he normally eats while away as he’s such a fussy eater.

sazcasey