Hotel Riu Cancun

Stayed at the Rui Cancun for 5 nights. Had a room on the 15th floor overlooking the ocean—what a view! The room smelled a little musty but that seems to be pretty common in the islands. We’ve been many places over the last 20 years—including Cancun annually the last 6. Room was clean and we were pleasantly surprised how comfy the bed was. Appreciated the COVID precautions including temp checks in all the restaurants and hand sanitizer at every entrance with folks requiring you to use it. People were wearing masks at all times except when in the pool/ pool chair. Staff were GREAT! Very friendly activity staff, bartenders and wait staff. Yeah for Maggy for great service by the pool and Mike at pool bar. But really—everyone was super nice. Elevators were a little glitchy but only on our last day. It’s the carribean so we used any hiccups as an opportunity to slow down and remember how blessed we are! We used the gym—well stocked —-and spa as well. We got a couples massage and it was WONDERFUL! entertainment was cheesy but we liked it okay. Nice to have something to do on site at night. The beach is a little narrow, but we spent most time at the pools any way. Grab a pool chair closest to the beach to maximize sun time. It gets shadowy mid afternoon. Thought the buffet was the best food which was a little surprising. Great variety. Love the little stations with specialty drinks each night—like fun champagne mixes and a coffee bar. Very quick service to a get a drink overall. Checkin easy and quick. Everyone we interacted with on staff was extremely courteous and seemed eager to help. Great trip—thank you!!

This hotel is NOT as advertised, my room was smelly, moldy, and so wet you had to walk carefully not to slip down. I am aware that some oceanfront rooms have a bit of dampness...but this was beyond that! My room was very old, furniture was torn and the bed sheets had pulls and lint balls everywhere, it felt like crumbs were in the bed. Luckily we were only there for 1 night!! Also this resort is not practicing social distancing, and the buffet is open and self serve which is not safe during covid. I had just left Playa Del Carmen and stayed at the Hilton and had an amazing stay, where they were very cautious and following guidelines. The staff was mostly courteous and the location was nice, but you can definitely stay at better places for around the same price. I did reach out to Riu and they offered me points if I was a member of their rewards program. I would NEVER stay here again, and I’m not sure if I would trust any of their other properties due to my experience with this particular location.

This is our 2nd time coming to this hotel. The staff were excellent as usual, food was definitely better than the last time and Covid precautions were in tact. The only downfall was that 1-2 elevators were out of order our last couple of days making for long waits. The shows were awesome and the specialty restaurants were good. I would definitely recommend this hotel.

I did 2 RIU properties on this trip. I initially skipped this one due to some of the negative reviews I read. I started my RIU adventure at the one literally next door. I wish I had just went back to that one instead of being curious. The RIU’s all have the same problem depending on what you want. Since their prices are for the most part reasonable for all inclusive, they get many white trash and 20-30s looking to party too hard. If I have discovered anything, too much booze and covid are a bad combo. Inside the buildings, RIU does an adequate job trying to keep things safe but at the pool it’s a hot mess. Btw the pool and the post tropical storm beach are fine. As is the food, but the choices are limited by the amount of restaurants. We did get a nice view but basically the room decor and general area stink. The rooms are Spartan and uninspired. The lighting is horrible and me feel like I was in a big grey prison. The bathroom felt the same with ugly old towels. Even the hallways and the elevator areas were yucky especially compared to the RIU Palace Las Americas. Everything is merely functional. All the money was spent on the glitz and overdone bling in the lobby. The prison feel of our room made me want to be outside of my room as much as possible. Plus the walls are thin so you can hear your neighbors often especially when they are drunk. We only had to stay here one night before our flight so it was fine. If I was doing a whole week. I would have cried. The 2 stars are for the location, food and pool (they had a quiet pool area away from covid stupids). The room is a real let down. RIU needs to renovate these rooms big time. Spend extra money and stay at the RIU Palace. Old school classy with much better options.

I do not understand why the staffs and waiters are so rude here. Especially the waiter that was taking the order in the japanese restaurant, it almost seemed like he was mad at us and couldn't believe how rude he was treating us. Thank you Riu for ruining my vacation with my parents and making feel horrible during our stay. I will assure nobody that I know go to Riu Cancun. The beach is beautifulbut I should have stayed in another hotel. Riu Cancun made me totally regret for wasting my money.