Hyatt Ziva Cancun

This is our 5th stay at "The Ziva" and as always this terrific Hotel and especially the staff exceeded expectations. Especially as this time we were following Covid-19 protocols. Firstly let me get Covid out of the way. We were temperature checked at the entrance to the hotel for fever this was touchless and 3 seconds. From the time we entered the hotel to the day we left all covid precautions were followed. The hotel was spotless and hand sanitizers were provided at all restaurant entrances and various areas around the hotel. The room was serviced every day and again was left spotless and sanitized. Enough about covid. We were at "The Ziva" for 5 nights and had a wonderful time I cant say enough about the staff. They were back after a 3 month covid layoff and they were so happy and grateful to be back. I lost count of the number of times we were thanked for coming back to not only the hotel but to Mexico. They were so attentive and made each meal a delight. Due to the hotel only being at 20% capacity the restaurants we on rotation which did not bother us at all we enjoyed each of the restaurants during our stay. I have to say for all of us the breakfast was the meal of the day not only because of the amazing selection but we sat outside and the view was just stunning it is a great relaxing way to start another fantastic day at "The Ziva" A couple of staff mentions but before I do this I want to reemphasize that all of the staff were fantastic. Raul, Alejandro and the staff at Habenero's bar and restaurant are just the best. Last year it when we were there it was our daughters 13th birthday and they made a huge fuss of her. As soon as they saw again this year it was as if we had never been away, they are great. Sofia the manager of Tradewinds restaurant is fantastic she cares so much about the customers. She also recognized us from previous stays and again made us feel like we had never left. Its just a wonderful hotel, if you are worried about travel in these covid days I can assure you "The Ziva" is worth it

This was our 1st trip to Ziva since we typically travel to Mexico without kids and stay adult only but Covid forced us to the only country allowing guests! Our expectations were exceeded. The water, drinks and service were great! Food was comparable to other Cancun resorts. The coffee shop and candy shop were amazing! The pools were so nice also! I liked how they wrapped pool towels in plastic for sanitization BUT so much of it ended up in the sand and water. We need to do better keeping that stuff in the trash!! We enjoyed Antonio at Moongate and Viviana in Tradewinds. Chevys food wasn’t worth it, I’d suggest eating elsewhere! I’m a sucker for a spicy marg and Habaneros sure makes a great one! We will return. The resort was at 30% capacity which i LOVED. I hope service is as good when we return after restrictions are lifted.

Wonderful!!Opulent!!!!!!!!!!Welcoming!! Warm!!!!!!!!!Openhearted!!Whimsical!! Winsome!!!Outstanding!!!!WOW..... My wife and I just returned July 27th from our 11th amazing stay at the Hyatt Ziva Cancun. Every once in a very long while you find a place where everything aligns to provide you with memories that fill you to the brim with happiness. The Hyatt Ziva Cancun is such a place. From the moment you arrive to the very last second when you leave you are treated as royalty. In the crazy time we are living through we would like to take this opportunity to share with the worldwide traveling community a place to come to where the motto "Service from the Heart" is practiced by every single individual who works here. The Hyatt Ziva Cancun is a place where like-minded travelers from all parts of the world can safely interact with each other, laugh with each other, develop friendships with each other, all being made possible by the the tireless efforts of the amazing team members of the Hyatt Ziva Cancun staff and crew.q My wife and I would like to individually recognize and personally thank all of the members of the Hyatt Ziva Cancun staff who were there for us each and every day. Safely and conscientiously fulfilling our needs with a smile, "Service from the Heart" and a can-do attitude. The entire staff we interacted with is of the mind if you ask for it they will make it happen. Listed here are the staff members that made this 11th trip so amazing. I apologize if I have missed anybody or misspelled anyone's name. There're so many amazing stories about so many amazing people on the staff of the Hyatt Ziva Cancun if I tried to tell them all this would be a book and not just a review. My wife and I are proud to present you with the amazing staff of Hyatt Ziva Omar Rivera general manager Hyatt Ziva Cancun Rene Perez Front Office Manager Superstar Marisol Garcia, Miroslava Miranda, Jose Luis Aguilar Main Lobby and Reception Jorge Pano Carlos Front Entrance Lobby Bell crew Guillermo Lopez Club Tower reception Isasis Romero, Gustavo Guzman Daniel Ganchev Turquoise reception and butlers Daniel Villanueva Main food and beverage manager. Louis Poot Head chef Hyatt Ziva Cancun Misa El Zuniga manager Genaro waiter perfecto Restaurante Bastille Sergio Aguilar Mercado and Habaneros manager Jose Santos and all the breakfast grill chefs All of The veranda breakfast waiters Fernanda Shulter Mercado hostess Sofia Gonzalez manager Christopher George head waiter Tradewinds and Lorenzo's Antonio manager Leticia Cortes waitress Tres Cervezas Efrain Barceno Bar Captain/Tequila Aficionado Hyatt Ziva Cancun David Perez Thelma Charga Staff at Large All the crew at Pasteles The wild Ice Cream & Candy Shop Alan Trujillo bartender Piero Saldivar bartender Bar del Mar Daniel Garcia Rodriguez Irma Duarte Bartenders and hosts Extraordinaire Our loving friends Punta Vista With only 11 days for this trip to our dismay we were not able to enjoy the Zen spa, the Main pool bar-- Sips & Dips, the Volkswagen food bus, Chevy's American Diner or the Moongate teppinyaki grill, Casa Cafe coffee shop, Saasil the beautiful Lobby Bar, the Chef's table, the new Cabana system (next time for sure). Unfortunately but understandably with covid-19 situation two of my favorite places 24 Horas and Juana Margarita were not available for this trip. There are so many more people of the staff here that deserve to be mentioned and there are so many stories still to be told and so much appreciation we feel for everyone of the members of the staff of the Hyatt Ziva Cancun. As I stated before I apologize for anyone I have missed or names I might have missed spelled. Each and every individual I have listed played a personal and essential part in making our most recent five star experience at the Hyatt Ziva Cancun most memorable of our 11 so far. Bravo Ziva!

Stayed at the Hyatt Ziva Cancun in mid July, specifically the Turquoize Tower (Adults only). As others have indicated, the execution in providing a safe and enjoyable environment during Covid was superb. The moment you arrive, your temperature is taken and you're required to clean the bottom of your shoes in disinfectant. There are numerous hand sanitizing stations around the resort in addition to disinfectant mats before the entrance to all of the restaurants. All employees wear a face mask and some have face shields as well. At the time of my visit, masks were not required. Since occupancy is capped at 30%, social distancing occurred naturally. For those staying in the Turquoize Tower, you'll have access to a separate check in lobby at the bottom of the tower. One of the perks of staying in the Turquoize Tower is having your own butler. Ours was Ivan and Joel when Ivan was unavailable. Communication is done via whatsapp, which ensured a prompt reply to any questions or requests i.e. reservations to a restaurant (more on this later). The other perk I'll call out is access to the rooftop infinity pool. Besides having exclusive access to a bar with premium top shelf liquor, the views are spectacular. Also, Irma and Cristian were amazing bartenders who made tasty drinks filled in a pineapple and coconut. Because of Covid, reservations are needed for dinner and not all restaurant are open each day since it's temporarily on a rotational basis, which makes sense given there's far less people staying at the resort at this time. We tried Moongate (Asian) and La Bastille (French). Both had plenty of options and tasted good. FYI, you'll need to somewhat dress up for La Bastille i.e. pants and non-sandals. For the foodies, there's a food truck that serves a daily lunch special by the main pool. The Gyro taco on Saturdays is out of this world and I highly recommend it. Also, there's a makeshift bike cart that serves fresh mango and ceviche (included in the All inclusive). Supposedly there's a churro cart based on pictures. Sadly I did not find it. The beach was clean and you could rent non-motorized water devices like a kayak or paddle board for free. There's activities throughout the day for guests to partake in along with nightly events such as the Michael Jackson show, silent disco and karaoke. I can't stress enough how friendly the staff was and how well everything was executed given Covid. Special shout out to Juan at the pool bar (Dips and Sips - which btw has embedded bar stools in the water). What was supposed to be one drink, ended up being 4 drinks because of how delicious they were and great conversation. I would recommend this resort to anyone and had such a great time, I'm coming back in less than two weeks. Also, don't forget to tip if you receive great service. Although it's an all inclusive, the staff goes above and beyond and it's greatly appreciated. Travel tip for those coming in/out of the US, be sure to fill out your Covid attestation form. Wasn't aware of it initially, but luckily they give you a form at the airport with a QR code to download from your phone.

The team at this hotel is amazing. We stayed for eight (8) nights in the middle of the pandemic. The attentiveness to disinfection and safety is beyond any disinfection protocols currently being used in the states and this review cannot adequately describe the amount of work the staff is doing to keep travelers safe. We witnessed constant cleaning, wipe-downs, spraying, disinfection...to the point umbrella stands/bases at the poolside are wiped down...I witnessed this three (3) times even when nobody used the area within a six (6) hour period when poolside. During our stay we got to know many of the team at Hotel Ziva and were pleased to know Hayatt took care of them and on payroll while the resort was closed for a few months and the staff was amazingly complimentary of their company and fellow teammates. The entire staff at Ziva went above and beyond in wearing masks, gloves, eye protection, hand washing, etc. During every one of our interactions the team had taken precautions to keep us safe and in spite of working three (3) jobs never tired or made us feel rushed. The pandemic has hit this country hard economically and unemployment insurance is non-existent. With this being said, the staff is working six (6) days a week tirelessly. Please keep this in mind during your stay, wear a mask when interacting with them since they have family at home...and please tip them regardless of Ziva being an all-inclusive...it will go a long way to help their families and is very well deserved. As for the resort, the other reviews are accurate so no need to reiterate what has been said...just a shout out to the amazing people at Ziva. Roberto - MOD - Great to meet you and thank you for allowing us to share our compliments of your staff with you poolside...everyone noted below...and we missed some...made our stay safe, enjoyable, and memorable...we will be back! Diana - Housekeeping - 11th floor - Turquoise - Thank you for keeping our room safe and immaculate! ...and always smiling when we would see you! Sofia - Tradewinds - Thank you for a great time! ...you are awesome and run a tight ship! ...all beautifully executed. Martin - Sommelier - Thank you for introducing us to some amazing wines and for all of the work! Juanita - Pool Bar Turquoise Side - A beautiful person who made our stay feel like home! It was a pleasure to meet you and you made our days memorable! ...also...Happy (almost) Birthday! Carlos - Pool Bar Turquoise Side - You are a blast! ...a wicked sense of humor and made our stay a blast! Daniel - Turquoise Side - Thank you for all of the relaxation pool side! Cesar - Spa - Good seeing you each day poolside and chatting...thank you for the fun conversations! Jorge - Pool Bar Turquoise Side - A super guy and a lot of fun...we look forward to seeing you again...wish we had more time to chat with you and look forward to our next visit to do so. Omar - Pool Bar Turquoise Side - Thank you for a great time and the conversation...you made our stay feel like paradise. Irving - Turquoise - Thank you for helping coordinating all of the logistics with our 20th Anniversary...we had a great stay and look forward to seeing you again. Joel - Turquoise - Congratulations on the new baby on the way and thank you for helping coordinate things! Raul - Turquoise - You were great...thank you for such a great time and help with all of the breakfast logistics and reservations. Roman & Armando - Transportation - Ziva - Great guys! - Roman...you need another Beetle or Cabrio! ; ) Coffee Shop - Sadly I did not get everyone's name...but was greeted warmly every morning and the team here made the stay wonderful. Leticia and Beatrix - Tres Cervesas - Thank you for some fun evenings...and french fries!