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Opinión escrita el 20 de Abril de 2020
Hello, I visited Ankara for my consular transactions. its location is very advantageous both in this respect and for traveling. The
hotels location is close to many public transport stops. reception staff gave information about the city. It was as enjoyable as it was
useful for my family. thanks.
heavy cigarette smell and rude staff
Opinión escrita el 26 de Junio de 2019
My reservation was made by a company, so I was not fully sure what kind of room they reserved. After a busy day I checked in, took a shower, and then realised that room had a very heavy cigarette smell. I called reception and asked whether this was a smoking room, and they said yes. I asked whether they can move me to non smoking room, and then said that non smoking rooms are full, and that I should have had non smoking room reserved. They sent someone to spray some room parfume, but that did not help. After a while, I realised that I was getting a headache (migrane) from the smell. I checked my reservation again, and noticed that in fact my reservation was for a non-smoking room. I called and complained to reception about this and told the receptionist that given that my reservation was for a non-smoking room they should have told me that they cannot give a non-smoking room before charging me. The reception got agitated with me, and snapped at me that people often reserve non smoking rooms by mistake which is why they do not take it seriously, and that I should have said it while checking in. So, if having a non-smoking room is important to you, do not come to this hotel. Even a reservation for a non-smoking room specifically will not guarantee you get such room.
Worst service ever
Opinión escrita el 16 de Mayo de 2019
Me and my fiancée were going to stay in this hotel, but the experience of making the reservation made us change our mind.
It's simply unacceptable that they don't reply to our emails, not once, not twice, but three times, when we finally got the reservation I tried to request more information, no reply at all, so we decided to cancel it, my girlfriend called and the answer they gave was "there's no reservation".
We have visited many hotels and this is by far the worst service we have come across, not recommended at all.
Opinión escrita el 19 de Novembre de 2018
The location of the hotel is great but the hotel itself is closer to three star. The staff didn't know how to book flights and looked uninterested. The room was clean and decent but not the best place if you are weak sleeper.
A very nice place.
Opinión escrita el 27 de Octubre de 2018
A very nice place. The jacuzzi in the rooms is a wonderful, the employees are gul faces and the place is very clean. I just do not understand why there are small flies sometimes in the bathroom, but it is definitely a good hotel to choose from.