The "average" rating is very generous
Reviewed 20 November, 2020
I would recommend checking out other hotels. The bed was comfy and the rooms were decently clean. Other than that, they don't offer much. They seem to have a very lackluster attitude towards there guest and seem more concerned with cost cutting than providing services. I mean their nightly room rate was higher than the Best Western online rate. So, If you are going to stay at this property, definitely book it through Best Western's online page.
Reviewed 9 November, 2020
Totally a pleasant experience we went because my cousin was put on hospice so not having to worry about our stay was a blessing for all of us for including our small dog and my handicapped brother. Thank you
Not up to par
Reviewed 25 October, 2020
I'm typically iffy about Best Westerns, but this one had good reviews and looked fairly new. I should have trusted my judgement. Many of the lights in the lobby and hallways and my room were either out or flickering. The room smelled like mildew. The iron was broken and leaked all over. Service was very friendly though.
Reviewed 15 February, 2020
I stayed at the Bestwestern Plus in Carrizo Springs, Tx on 02/13/2020-02/14/2020 for business. When I arrived, the two front desk people were talking about how cheap the owner is because he wants to recycle pretty much everything. They said he was a penny pincher and so they were putting stickers to reuse the card key holders. I tell them my company is tax exempt and they claim they don’t do that. I told them all the hotels we stay at honor it. He then says they don’t have the forms. Fine, I’ll print one out. Anyway, I’m in bed....working on my laptop when I start scratching my arm. Then I begin to scratch my other arm. My ankles start itching too. I now have welts where I was scratching. I get up and inspect the bed.....& I see bedbugs!!! I took pics of the bugs and my arms and feet. My arm even swelled up. I call the front desk and they move me downstairs at midnight. They never ask about my bites or if I need anything. Mind you, I have to be up early for a class that I’m teaching. They said they were going to move everyone on that floor to ensure no one is affected. Apparently, they were never moved because I could hear people up stairs. Poor people. The new room I’m in has stains on the bed and the bed stand was filthy. I couldn’t sleep so I went to stay in my company vehicle but it was too cold so that didn’t last long. I went back to my room and slept sitting up on the chair at the desk. In the morning the front desk person tells me he can’t check me out because he has to wait for management to see how they want to handle the situation and that they would call me later during the day. Zack, the supervisor, calls me and says he’s sorry for a bad night and instead of a 10% discount, the company gets 15%. I tell him to take it up with my company because they are the ones paying for my room. I have my supervisor call him and he tells her there was nothing in the room. I have the pics! He then says he can do a 50% discount. It just had me thinking, if Zack the supervisor is as cheap as his employees say, I’m sure they don’t take their time to clean the rooms properly. I couldn’t even eat there because who knows what else he reuses to save a penny, I just wanted to leave. Never again will I stay at the Bestwestern Plus in Carrizo, Tx. I attached a few pics of the bedbugs and the bites on my arms and the stains on the sheets. Yet the supervisor Zack denied there was anything there. I also made sure to report them to the Texas Department of State Health Services since they don’t want to own up to it which also tells me they don’t care about their customers much less taking care of the issue. Please spread the word and don’t ever stay at:
Best Western Plus Carrizo Springs Inn & Suites
2474 N 1st St, Carrizo Springs, TX 78834
Clean and comfortable stay
Reviewed 30 November, 2019
Clean and comfortable hotel with a good breakfast. Nice amenities for a small town. Nice pool area with cabana and grill to cook out. Next to corner store gas station for quick snacks and located in front of Mexican restaurant.