Far but such a great hotel.
Reviewed 12 April, 2018
This can be far from the downtown or from the places of interest but it’s such a wonderful hotel. The staff is helpful and polite. I arrived before I was able to check in and had to work but they told me I could leave my luggage. When I returned at night to rest, they had it all and the attention was excellent. I found a basket full of snacks and the fridge had my favorite Colombian beer (Club), this awesome. If you’re coming to Cartagena on a business trip or if you want to rest and enjoy the city, you have to stay in this hotel.
Perfect hotel offering best value for your money
Reviewed 15 February, 2018
This hotel, although not in the best neighborhood, offers an unbelievably good value: it is brand new, has tidy and big rooms, all with balcony, a great swimming pool in the backyard and helpful and friendly staff. Plus the views of Cartagena are amazing from the upper rooms facing Bocagrande. Of course staying here means spending more on taxis if you want to go to the center, but you do not get any other hotel in the city offering such good value for so little price! Definitely recommending it *****
DO NOT STAY IN THIS HOTEL, Safe yourself having a bad time, please read all!
Reviewed 18 October, 2017
I went to Colombia last week and visited four different cities, in which every hotel was better than the other one, until I arrived to my final destination Cartagena and stayed in Hotel Altamar, then my nightmare began. First, I arrived at night, so tired after a long trip and the front desk guy did not found my reservation. I had to leave my baggage at the lobby and go to eat something while He look for my reservation. An hour after, He still not find it, then He has to do a manual transaction and told me to give me the details the day after in the morning. We went to the room and everything seemed ok! Next morning, I was so excited to get my complimentary breakfast, believe me, you better go to a a cafeteria, the worse breakfast I had ever have in a hotel. We left the hotel to take a tour and put the "Do not disturb in the door." When I got back, all my things were moved and they did enter in the bedroom even thought I asked to not. Then I went to take a shower and they did not leave any towel in the bedroom at all and did not refill or replace the shampoo or conditioner o soup. Now, the beds are ok but you will have a backache after two days. The last and worst is that THEY CHARGE YOU IVA (TAXES) which is illegal for tourist to be charge taxes in Colombia. Yes, you do have the option to request the devolution of these taxes at the airport, but YOU CAN'T BE OBLIGATED TO PAY IVA IF YOU DON'T RESIDE IN COLOMBIA OR HAVE OTHER CITIZENSHIP. Please save yourself having a bad time! Location is not good, very far away from the best places in Cartagena! For the same money or less you can stay in a better hotel and near to the best places to visit.
Reviewed 3 January, 2017
The hotel was comfortable and the reception staff welcoming. The kitchen staff didn't come across as polite and asking things like a cup of tea seemed to be a big effort. The pool and gym were nice however the room could do with a cupboard for clothes.
Reviewed 2 January, 2017
The rooms are confortable and nice, modern. Good walls it's just too bad they put cheap DOORS, the noise of the maid talking come all the time in the room (and the maid are usually all day cleaning something and talking). Doors should be replaced and then you would have really good rooms.
Very good BED, not the usual hard bad bed with just a cheap blanket. Comfy.
But guess what ? No HOT WATER ! Can't believe this in Colombia ;) And a 4 stars hotel are you kidding me ?...
Service excellent and very FRIENDLY. Good breakfast. Small swimming pool in a quiet area.
Laundry very good (and expensive).
Restaurant is fine, and usefull. Relax.
And sometimes you can get incredible price here, like 60.000 ! Well not now but in low season.
Far from center (and way cheaper and quiet also) but if you don't have to go many time in touristic center, well it's just 5000 for moto taxi, and 10-12000 for a taxi. Or buses. Main road so it's very easy, and the staff is here to help so for me it was really not a problem.
Definitely recommanded !