Service animals not allowed.
Values realeated to administratives fees are already included at the moment of purchase at the HURB website.Local fees, services fees and resort fees may not be included and should be paid directly to the hotel.
Based on 512 reviews
Very central but very noisy
If you are a party animal, this hotel may well suit you, if not, it won't! The view from our fifth floor room over Plaza del Coches was amazing but so was the level of noise from the neighbouring bars. Shame as the staff were very friendly and helpful.
Great location - but noisy!
Helpful staff (especially reception), adequate room with good balcony, lovely rooftop pool. We had a room on the 5th floor overlooking the square which was nice - but the rooftop bar opposite made it really noisy so it was difficult to sleep.
A lovely hotel in excellent location of the Walled City. Staff so helpful. Art deco decor in rooms [had 5th floor room - perfect view of plaza and sea]. Great shower. Comfy bed. Strong AC. Refreshing roof top pool.
Doe NOT measure up to other NH hotels
We have stayed in NH hotels in Spain, Portugal, Mexico and different NH in Colombia (all have been EXCELLENT) but the Royal Urban in Cartagena does NOT measure up to any NH hotel. It’s dirty, falling apart and minimal food selection. Not to mention, the service is unacceptable.
Staff was amazing service was on point and the location work great for us. Rooms were clean maybe not so modern but that was not a problem since the staff made up for it. This was my first time in Cartagena and we barely used any cabs since everything was walking distance. Breakfast was good and the pool view was great. Would definitely stay here again.