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Un hermoso lugar en medio de la nada
Opinión escrita el 11 de Agosto de 2016
Cumplio el objetivo de descanso.
Muy tranquilo, buenas habitaciones y excelentes instalaciones.
si tienen que estar por la zona es altamente recomendable.
quizas un poco "acartonado" pero en general todo correcto
Stop hiding behind Covid as an excuse
Opinión escrita el 28 de Julio de 2021
Please stop being cheap and hiding behind Covid as an excuse. I’ve stayed at four Four Seasons and 2 Ritz Carltons in the last 30 days and all can stock a mini bar, provide bottled water and stock a coffee service in the room.
To not do this makes you a 3 star, not a 5 star. Please get back to business and stop using Covid as an excuse to provide sub par service.
Beautiful, peaceful 5 star resort, truly exceptional!
Opinión escrita el 12 de Julio de 2021
We stayed at The Umstead Hotel over the 4th of July holiday. I have to say the website does not do the resort justice. From the moment we pulled up to check-in to the moment we checked out 3 days later we received truly exceptional service in every way and were blown away with how peaceful and beautiful the resort was both inside and the surrounding property. We stayed in a large suite which was very well appointed and comfortable. The only part of the resort we did not utilize was the spa because of the mask requirement at this late date, a bit of overkill since we were just in New York City, the largest city in the US and not one business including spa's required a mask. That being said I would still highly recommend staying at the Umstead for a relaxing peaceful get away.
Relaxing Stay, Great Service
Opinión escrita el 5 de Julio de 2021
Where do I begin….😊
My family had quite a bit of milestones this year but due to pandemic conditions and restrictions, we were unable to celebrate any of them. Mother’s Day was slowly approaching and I heard that Herons had re-opened for fine dining, so I thought yes, we can go there for brunch. Unfortunately, we found out the week of Mother’s Day that we were all exposed to the Covid virus which then resulted in positive test results……so much for that idea……..When we were all healthy again, I decided to do something special to celebrate all of the missed milestone achievements (3 birthdays, 2 graduations - High School and College, and Mother’s Day). It was due time for us to have a well-deserved combined celebration and where better to do it than to book a few nights stay at The Umstead Hotel and Spa Resort.
Upon check-in, we had a warm greeting from the staff at the main entrance as well as the staff at the reception desk. We were also offered a glass of champagne which we enjoyed. The clerk at the reception desk provided us with details on our stay and showed us how to access the elevators to our room. We felt welcomed.
The grounds and facility are beautiful and well maintained. Everything looked and smelled clean. I did not have any concerns about not being safe or the hotel not being sanitized.
Our room was refreshing. It was well cleaned and the sheets and linen were soft, looked clean and smelled clean. There was no refrigerator or microwave in the room which was a little of a disappointment, but I was able to get the staff to unlock the mini-bar refrigerator which I used to keep some groceries cold during my stay.
Due to the pandemic, use of the outside pool is per reservations only. This was not a practical solution. Luckily, we had other events planned, so we were not too bothered that the pool reservations were booked solid, and we were unable to utilize the pool during our entire stay. It would have been nice to chill out by the pool side even if not going into the water. The hotel should definitely consider a different means for all guests to have access to the pool if desired.
We were able to get reservations for the spa; however, this was also a little inconvenient because we could not schedule multiple services on the same day, and there is only a 45 minute allotment to utilize the amenities of the spa after your service is completed. Despite those restrictions due to the pandemic, and the steam room being closed also due to the pandemic, we had a great spa experience on both days. The staff treated us well and ensured we had a relaxing time.
The live music every night was a great touch. It helped to maintain that warm, rich, vacation feeling. Everyone was sociable and professional.
The grounds and facility are so captivating that we took the opportunity to capture some great pictures/memories. We also took a walk around the lake and took in some marvelous scenic views.
Our visit to this hotel and spa was enchanting. It is highly rated and expensive but it was worth the experience. We thoroughly enjoyed our stay.
Worst Service Ever
Opinión escrita el 5 de Julio de 2021
I called to make a reservation for our 30th wedding anniversary and to take advantage of numerous spa services. My reservation was accepted and I was assured that, when the spa calendar opened for our dates, someone would call me to confirm the spa services. I was assured at that time there would be no problems. I never received a call from the hotel. When I called to inquire, I was told that the spa was completely booked,. When I asked why I wasn't called, I was told, "Our spa appointments book extremely fast and, in reality, you would never have gotten any appointments any way." Also, I was told that they limit guests to only one service per day, which I was not told when I made the reservation. Basically, I was lied to in order to get me to reserve a room and attempt to get me to stay with them, when the reservationist knew (or should have known) there was no way I was ever going to get a spa appointment. I have no problem with their policies of only one service per person per day, nor do I have a problem with the fact that they stay booked. What I DO have a problem with was being lied to. By accepting my reservation without telling me the entire truth about their policies, I was led to believe this trip would be as planned. Had I known, I could have politely declined to make the reservation and found another hotel/spa that could have accommodated us. While I can't rate their services or facilities, I can rate their character and honesty. They have none. Do not stay here.