They do not honor IHG's cancellation policy
Reviewed 19 September, 2021
The management and front desk are rude. They do not honor any IHG reservation cancellation policy. They will not return emails or phone calls. They are owned by a huge REIT from 1 World Trade Center. They simply don't care about their guests. STAY AWAY FROM this Management Company. In addition, IHG does not provide any customer service for the properties that are franchised. Stayer beware. Negative reviews are buried quickly so keep on scrolling!
Dated room design; friendly Front Desk individuals; good location
Reviewed 2 May, 2021
The overall experience is closer to 2.5 stars. It wasn't really "poor," but certainly less than average. Service was fine. It was the room that was a letdown.
I thought I’d try a different type of hotel since this was a quick business trip to the area and the hotel was near the airport. This was originally planned as a 2-night stay, but within the first few hours, I knew I couldn’t here stay a second night. I found my room at the Staybridge Suites Cathedral City depressing and underwhelming.
Check-in: I was checked in by Jessa – friendly, smiled, courteous, responded to questions. I thought signing so much paperwork was a pain (and it had nothing to do with the pandemic), but every hotel chain has different rules and requirements. Bonus points for Jessa, though: she called after I had been in the room for about an hour and wondered if everything was OK. I told her I thought the room was depressing, but she had nothing to do with the design of the room.
Room 403 had a nice view to the mountains, but that was about it. I was very disappointed in this 1-bedroom suite. The layout reminded me of an older Resident Inn by Marriott from the 1990s (or was it the early aughts?). The small sitting area was made smaller with too much large furniture taking up a lot of space; the kitchen area was fine; and the area in the bedroom, with the king bed, was also tight. The bathroom size/area for this type of room was fine.
What made the room so depressing was the interior design: all the furnishings were dark espresso or some variation of brown. The living space include an espresso desk with a weird and unnecessary hutch that made the room look even smaller; the bulky espresso ottoman which sat in front of the two-sitter brown-tinged couch; the espresso TV stand with 3 drawers; the dark brown wood-like flooring in the entry hall and kitchen area; and the dark brown/green accented carpet in the living space and bedroom. The bedroom had a huge espresso headboard with floating espresso nightstands and a repeat of the espresso TV stand with 3 drawers. The kitchen cabinets were also espresso with plastic opaque/frosted uppers and solid-front lower cabinets along with a beige, taupe, and light gray backsplash. And brown curtains in the living space and in the bedroom. All that espresso/brown was overwhelming and depressing and even more so when the sun went down. Some good news: the kitchen area had a bar-height table, attached to the wall, so I was able to do computer work while standing up. There were only two outlets at the bar-height table, but I made it work by charging other items using the kitchen outlets.
While standing in the bedroom, I glanced toward the bathroom and noticed the buildup of black/brown hard water deposits under the rim of the toilet. Why do hotels continue to say they do “deep cleaning” and still have that stuff under the toilet rim? The hotel, which opened Feb 2017, is not that old, but it’s showing signs of neglect and overuse with no thorough follow-up. I also noticed cracked/peeling border tile at the tub in the bathroom. And with a newish build, why the boxy A/C units that sit below the windows? When I see these types of units, it’s a reminder of roadside motels from the 1970’s and 1980’s. (No, I’m not that old, :-) but in my youth, I did a lot of exploring the US by car.) I’m guessing vented air and heat would have been more costly for the build??
When I returned from dinner, I found “Chris the cricket” in the toilet bowl. :-) I can’t remember the last time I saw a cricket, but it was a good chuckle. He/she/they was brownish/light colored. Cute little insect, but it had to be flushed – sorry, Chris. After that, I moved all my things to the bar-height table and slept with the lights on. There was also a dog in the next room who barked every time I entered or left my room. :-) Not his fault, though. He seemed to have spent of his time in the room. Poor guy/gal. And, no, s/he did not bark during the night.
The good points: The room had a huge microwave (1000W) which worked for making hot, scorching tea so that was a win for me. I didn’t trust the coffee maker for the tea as it didn’t look clean, smelled of stale coffee, and the stained mesh filter needed to be replaced. The refrigerator, which was clean, was of ample size so if you’re a family and you need to store food and beverage, there is plenty of space. The clean dishes were in the dishwasher.
Breakfast: Sigh. Another “grab and go” option. They offered hot items, which is a good thing, but the colorful menu board in the lobby was way too busy to read and comprehend as people lined up behind me. The lobby menu was extensive, but completely different than the posted menus in the elevators. So, I passed. “Grab and go” food is never healthy or good.
The location of the hotel was fine. For this type of trip, I didn’t need to be near or in downtown Palm Springs. I purposely chose the hotel because of its proximity to the businesses I visited, and it was a quick car ride to/from the airport. Free parking is available at the hotel. The hotel is not near any businesses, so you’ll need to have a rental car or use a ride-share service.
One very satisfying image: the last vestiges of the Palo Verde in bloom as their season was ending. As you approach the hotel, there are Palo Verdes on each side of the road. It was quite wonderful to see their brilliant yellow blooms in the warm, late afternoon sun against a clear blue sky. I was late this year to the Palm Springs area to see the Palo Verde in its fullest bloom, but the trees I passed as I approached the hotel made this stay a bit less of a washout.
At check-out, they were surprised I was leaving after only 1 night, but I told them I found the room to be too depressing and I couldn’t stay another night. They were regretful, but like Jessa, they didn’t design the room. It was a good hotel experiment, but I don’t see a return visit to the Staybridge Suites Cathedral City.