Reviewed 19 September, 2021
We've had a Wonderful vacation, great service in general, beautiful hotel, food was pretty good;want to highlight the public relations department,Gisela,Tahimis and Lisandra,they made our holiday worthy.🥰🥰🥰They were very professional,helpful and kind.
I strongly recommend this hotel for your holidays.
Reviewed 17 September, 2021
A warm welcome awaits you when you arrive at this beautiful hotel. The public relations girls Gisela and Lixandra are very attentive and always with the best disposition to help you, the food is very good, in the different hotel bars they prepare excellent and delicious drinks, the pool is quiet and beautiful, the beach is very clean, White sand, it is one of the most beautiful we have seen, all the employees are very friendly. Tahimis the very charismatic and attentive community manager. It is a very good place to spend your days off, I would choose this hotel again.
Reviewed 11 September, 2021
Do you want to spend time with your friends? Come to this hotel, perfect beach, one of the most beautiful we have seen, the food very good, the animation super, the public relations girls Gissela, Lixandra and Yenia were always very kind and outstanding, if you need help do not hesitate to call them they will always be available for you. The Tahimis community manager is very charismatic and outstanding. Summary ... Whenever we can we will return to this hotel, we have fun all the time.
Another adventure in this beach paradise
Reviewed 31 August, 2021
Cayo Coco/Guillermo cannot be beat when it comes to incredible beaches. Covid has really effected the travel experience to Cuba but the services that are being provided are being provided at top level. I wish to give thanks to the Jorge Nolasco who was very helpful with respect to our enjoyment of the food and beverage services at the hotel. We really enjoyed the buffet and our compliments to the beautiful work of the Pastry Chef Jeremias for such beautiful and tasty sweets. I was so pleased to enjoy flan made by request by a fellow traveller...so yummy! The staff really go above and beyond to make their Canadian friends feel welcome. Bernardo and Dayna at front desk were always so kind, professional and helpful. Yaser and Jlyn in the Bellini bar were outstanding! Great cocktails in the PM and great coffee in am for the 'next day' recovery. I had the BEST margaritas with David at the Diamond Club Bar by the beach and when at the pool Mikel at Nativa bar was serving up the best drinks. Special thanks to Maidel (sp?) whelped at the snack bar and the beach snack bar-so kind! Danny the lifeguard was engaging and kind while keeping us safe in the tranquil waters. I met Hermes and Olexi (sp?) a little late...but not too late that we couldn't sing, dance and have fun. Absolutely excellent service for the most part. It is a very special place and we have hope that all will return to normal soon so that the Cuban people and Cayo Coco (and surrounding areas) will safely thrive once more.
The best staff anywhere
Reviewed 27 August, 2021
The best experience of this property is the entertainment staff . They provide excellent and non repetitious programming. Also the staff are so friendly and truly there for everyone. i can not wait to return to these true friends , great rooms, beautiful beach and very fabulous food