Check-out ends at: 11:00
Trocadero 55 e - Prado y Zulueta Habana Vieja - Cuba 260 HABANA - CUBA - Centro Habana, Havana - Cuba - 10200
Check-out ends at: 11:00
Breakfast with amazing view
Reviewed 28 july, 2021
We went for breakfast on top floor. Being early (7am), we could pick a table with an amazing view over the capitol. Wide selection of food. Not outstanding but OK. Staff is very polite and helpful. We paid 10 CUC per person. Definitely worth the money!
Reviewed 26 march, 2020
Stayed here for 3 nights, pleasant reception staff and good bellboy taking the bags to room, Room was a bit on the small side and bathroom could have done with upgrading, but this hotel is 112 years old. Often frequented by Al Copone and other gangsters. Lift took for ages, but you can find that in modern hotels also. Breakfast was OK but even though is was Cuba did expect to have butter for your toast. The terrace bar inside and outside was excellent lovely friendly staff serving you drinks and or food and live music in the afternoons and in the evenings, this was excellent on our first night a man was doing Cuban dancing, which couldn't have started the holiday off better, as I am big dance fan. Other bands followed with dancers of various types. Glad we picked this hotel as it gave a great insight into our first visit to Havana. Much better than a modern hotel it had so much character. Apparently the 1st hotel in Havana to have a swimming pool, although we didn't have tome to use it looked very good. Would recommend.
Charming Old-Fashioned Hotel in Prime Position
Reviewed 25 march, 2020
The poshest accommodation of our stay in Cuba, being a traditional fin-de-siècle hotel once favoured by the likes of Al Capone, Graham Greene and Enrico Caruso. The enormous (and draughty – the terrace bar is open to the sky) lobby is decorated in Moorish style, as is the front elevation. It has what is reputed to be one of the best swimming pools in Havana and is in an enviable position just off the Prado and minutes from La Floridita and Parque Central. Our room (609) could almost be described as a suite and was surely two smaller rooms knocked into one. The door opened into an office / second bedroom with a desk and comfortable chairs and a divan / single bed. The rooms were tastefully decorated in pale primrose, but the bathroom fittings were a bit antiquated and we did have some trouble with the toilet flush mechanism (we think that the chambermaid blocked it with paper). An outstanding feature of the bathroom was its large mirror which gave a wonderful view through the window reflected behind. Breakfast was better than average for Cuba.
Very overpriced for very low standard
Reviewed 20 march, 2020
The hotel obviously had a glamorous past and is in a great position but it needs complete refurbishment. As I checked in in the wee small hours of the morning after 24 hours of flying, I would have appreciated a friendly welcome. Instead I was greeted by a frown, absolute disinterest, an attitude that I was a nuisance, couldn’t be bothered answering my questions and eventually shown to a room that was filthy, lights didn’t work and no hot water when I was desperate for a shower. I wonder what the receptionist thought she was there for? I was led to a different room which took ages. I was absolutely parched with thirst and asked the barman for a glass of water while I waited for a room change. I was told I had to buy it! What! A glass of water! This is appalling service for guests. I’ve been to Cuba several times and I have now decided I won’t be returning. I’ve had enough. The service and attitude never improves. They have no idea about service and they dont care. I must say a couple of the staff were nice and helpful and girls cleaning my room were efficient and friendly. The airport is a miserable experience. Dozens of female staff looking angry and officious doing nothing and don’t speak English. How can you work in an international airport and not speak English? It appears that all hotels in Havana are charging ridiculous prices because they’re state owned and they are ripping off tourists. Stay in a casa particular instead. Or better still go to a different country and be more comfortable. Cuba is a state of deprivation and getting worse. The food is awful and I didn’t have one decent meal and got stomach problems. The music is great. That’s about all I can say.
Comfortable and with lovely staff and entertainment - but be prepared for it to be a liitle old and run down
Reviewed 23 february, 2020
Lovely old gracious hotel but just to give you a flavour for it, we had a room that Al Capone apparently stayed in on a trip to Cuba in the 1920's, it was definitely comfortable but old and in need of repainting and refurnishing. The toilet blocked up every second day and only one lift worked (and somewhat sporadically). The courtyard bar was lovely (tiled with fountain) and lots of local singers and dancers to entertain - drinks were very reasonable (<$5USD for Mohitos or Pina Coladas and <$4 for beer) but, regrettably like most of Cuba, the food is bland and unremarkable - not for lack of fresh ingredients but a lack of imagination and culinary skill I would guess. Again like most of Cuba you need cash for everything (almost no-one will accept Credit crds even in hotels) but prices are very reasonable. Like Havana generally, really lovely people and old world charm but in need of a facelift and some money invested (which I suspect is more to do with the US embargo rather than the fault of the locals). Staff are friendly and multi-lingual (albeit the level of English varies quite a bit) - and some services like a tour desk is missing. All in all - good but not first world.