Reviewed 11 July, 2021
My husband and I stayed here for one night on a road trip. We weren't expecting much - just hoping for a clean place to rest up. But this place was great! Definitely clean, and even seems pretty new. It has a "north woods" theme to it, which was nice. The room was large and comfortable - king bed, easy chair, microwave and fridge. Hotel seemed very full but we didn't hear any noise from the room
The pool looked fun for kids - a water slide, a basketball hoop over the pool and some spots that spray or dump water.
It was pretty cool that they have a small bar right on property! I think there were 4 beers on tap, some wines, and several options for mixed drinks. It was nice to just have a beer and chat with the bartender before heading to bed!
Breakfast was pretty typical (although I don't mean to diminish the offering) - eggs, sausage, waffles, yogurt, breads. The place was pretty full and the guy working breakfast was hustling to keep everything stocked.
Don’t waste your money!
Reviewed 4 July, 2021
We were so excited to drive over 4 hours to get away for the 4th of July. After receiving a bonus from work we decided to splurge on a nice hotel. Well, this shouldn’t of been it! This place is a run down mess. So old. No towels I’m our room. When they did come they were supposed to be white. They were tan. I posted the picture. Yuck! The band at the tiki bar was fun but both male bartenders were very rude and short with us. We paid well over $200 for a single room! We will never make that mistake again. Town was fun and the spot on the lake was beautiful.
Reviewed 28 June, 2021
Realized after we arrived that we had stayed at this hotel a number of years ago. I'm happy to say that it is still a very good place to stay. The room we had was large and the bed was very comfortable. Decent towels in the bathroom. We enjoyed sausage and eggs for breakfast. They also offered hot/cold cereal, muffins, donuts and fresh oranges. A good place to stay in the middle of nowhere in SD.
Perfectly good place to stay while traveling through SD
Reviewed 21 June, 2021
Clean, well appointed motel room. Quiet even though the place was sold out. Easy and safe parking. Adequate breakfast. Our traveling companion's room had Air Conditioning issues but the manager fixed it quickly. Would stay here again.
An OK stay while traveling through but we had some reservations
Reviewed 18 June, 2021
For my wife and I, this was a one-night stay as we were traveling through Eastern South Dakota on our way to our vacation destination. I found this hotel by doing a search on all hotels in the city that was our half way point to our destination. I picked it because it was the highest priced hotel (I wanted the best stay for the money, since this was our long awaited vacation). So I clicked on the hotel, not realizing that it took me to BOOKING.COM. I thought the hotel was using this service to take their reservations. I should have looked more closely. This would later cause me some heart burn (keep reading).
When we arrived, the building itself was a nice change from your typical looking hotels. It looked and felt more like a rustic lodge and we felt like we were in the mountains. Nice change, nice rustic decor, (it would have made any taxidermist proud). The only problem with the building was that it did not have an elevator and we had a lot of luggage to carry to our room. That meant multiple trips up the main staircase! But this was not apparent in the online listing (at least I didn't notice it) and I would not take notice of this until after my interaction with the desk clerk (read on).
Christoph Mosel was on the desk late at night when we arrived and he came across a bit cold and unfriendly. No smile, no greeting, no welcoming demeanor. After hearing him describe the whirlpool that came with the suite to a guest on the phone, I asked him if I could upgrade our room to a suite, knowing we paid $140 for our basic 2-queen bed room. He coldly responded no, because we made our reservation through a third party site (which I hadn't realized I did until that moment). Mr. Mosel could use some customer service training. We had been on the road for many hours, arriving after 10 pm. Having a friendly person behind the counter could have made our arrival a little warmer. Especially when I asked him where the elevator was and he simply said, "We don't have one."... no apology and no expression of empathy with my reaction of disappointment. It sure seemed to me almost like he was happy about it.
The room was pretty clean and comfortable, except for two things: a big stain right inside the entry door and a useless coffee maker setup. You'd think maintenance could have tried a rug doctor on the stain at one point. It was pretty disgusting. And the coffee maker?... the cover was broken and contributed to the hot splash of water that hit my wife's hand when she made coffee the next morning. Even worse were the coffee cups; two tiny Styrofoam coffee cups!!! You'd think that for $140 a night stay we'd have at least small ceramic cups or even adequate-size paper cups.
At least the beds were comfortable and the bathroom was clean. The tub and shower were cleaned well (thank you housekeeping!). Wait... I'm going to have to take that thank you to housekeeping back. As we were looking around the bathroom, we did notice that everything looked clean and tidy, and ready for our use. We almost felt like we were the only ones that would ever use this room, until we discovered the mysterious crispy dried facecloth that hung neatly over the nicely placed shower curtain! Did housekeeping use this to do a quick clean of the bathroom, or had a guest snuck in here before our arrival, to wash up and run?
The overall experience was OK, but then came the 42 trips down the front stairs (exaggeration of course) to bring all of our luggage back down to the ground floor, especially with my bad knee. As we were leaving the lobby, I heard the two women on duty behind the counter sneeze guards (Plexiglas sneeze guards???!!! Really?... covid is over folks!), speaking in a very friendly manner to the guests standing at the counter. I thought to myself, "I sure wish we had them greeting us when we arrived last night."
The next time we're coming through Chamberlain, we will be staying elsewhere, I'm sorry to say.