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Información de la propiedad
El lujoso hotel se encuentra en una zona excelente, en el corazón de la ciudad. Este hotel, renovado en el año 2005, tiene 15 plantas en las que se reparten un total de 374 habitaciones. El edificio dispone de un hall de entrada con una recepción abierta las 24 horas del día, servicio de caja fuerte, un guardarropa y un ascensor. Además, está climatizado y le ofrece una peluquería, un bar, un restaurante, una sala de conferencias y varias tiendas. Tiene a su disposición el servicio de habitaciones y de lavandería, con cargo extra. También hay un aparcamiento de pago disponible. Las lujosas hab...Más detalles
Check-out hasta las: 11:00
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Charlotte en Abril 2019
Opinión escrita el 11 de abril de 2019
Es un hotel ubicado en el corazón de Charlotte, con la conveniencia que el estadio de los Hornets está literalmente a dos cuadras y está conectado con la plaza Bank of America donde encuentras multiple tipos de negocios a tiro de piedra, desde farmacia, zapatería, peluquería, hasta cafetería y tiendas diversas. El gimnasio lo tienen concesionado y es un espacio grande como debe ser.
VERY POOR CUSTOMER SERVICE AND SMELLY ROOM
Opinión escrita el 18 de novembre de 2021
Very poor customer service. The room smelled strongly of cigarettes. They offered to move us but we were already unpacked and we were not in the room at the time of the offer and it was midnight by the time we got back from the concert. The room should have never been made available until the room was clean and odor-free. The valet gave us the incorrect portion of the ticket and the front desk told me to handle that and they couldn't handle their valet's mistake. If there are mistakes made by a company, you don't make your patrons fix them. I wouldn't recommend this hotel to friends or clients visiting. The service just isn't on par with other Omni properties where I have stayed.
Great experience and stay!
Opinión escrita el 13 de novembre de 2021
Stayed at the Omni for the Panthers game. Had an amazing experience. Had a smooth check in by the front desk agent Clarissa, she was very friendly and efficient. While we’re at the lobby bar Chris Howard helped us out with places to visit and things to do while in Charlotte, even checking on us the next day to see how things went. The beds were super comfortable. Making request by text was very convenient. I highly recommend this property if your in the area. Thanks for the southern hospitality!
Cleanliness is not the top priority.
Opinión escrita el 3 de novembre de 2021
Several years ago, we used to stay at the Omni often. We decided to return for the memories. This was not the same hotel. The standards have gone down tremendously. Upon arrival, we asked Grace at the front desk for suggestions on what to do while we were in town. Her response was “I don’t know. I don’t live here. I just come here for work.” That was not a great start. We go up to our room (Executive King Suite) and it initially looked okay. The bed was comfortable and the view was amazing. However, upon closer view, the room was filthy. It definitely needed a deep clean. There was a deep layer of dust on the windows surfaces. So much that you could see fingerprints in the dust (the precious guest’s fingerprints). There were stains in the chair and on the sofa. Scratches and stains on the table. There was even a dried red wine spill on the windowsill. That room was way too costly for one night to look that way. Don’t even consider the fact that we are still reeling from a global pandemic. We did share this information the next day with the front desk manager, Bailey and he said and did all of the right things (please email me the pictures, I will forward to the head of housekeeping). I hope they do take more care but we have decided we will not be returning. There are too many better hotels to stay in within the same walking vicinity.
Opinión escrita el 9 de octubre de 2021
We stayed here over 4th of July weekend and thoroughly enjoyed it. The staff is wonderful, rooms are lovely and clean, and the pool and pool bar were a perfect get away! We will definitely stay there again when we have a need to be in Charlotte!