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You'll Take the Good with the Bad Here
Opinión escrita el 22 de Junio de 2021
I join with other recent reviewers on their assessment of this property. We had the best breakfast of our entire road trip here, complete with fresh waffles and strawberries, oatmeal with many toppings,etc., plus friendly and cheerful customer service. However, if you get a room on the street side it will not be quiet bliss, despite the comfortable beds. You better be a heavy sleeper, as you will hear traffic noise throughout the night. Not the first time we've experienced this problem at a Fairfield property. I suggest calling prior to booking to ensure that you are not on the street side of this hotel. Better sound insulation is an idea whose time has certainly come here.
Staff nice, road and guest noise
Opinión escrita el 29 de Mayo de 2021
The hotel is located with a great view of Lookout Mountain and near good food and easy access to the highway. The staff were nice, breakfast was reasonable but continental (weekend is expanded but week day is not yet during COVID). Rooms clean but we heard the guests next door until after midnight and truck noise from the highway both nights. Inside pool was clean and the kids loved it although the hotel next door had a much cooler outdoor pool and they wanted to go to it. The gym was clean but small. Coffee was available in the lobby all day, but only one station in the morning so it got backed up a bit with people waiting. Overall it was clean but average.
Clean and friendly - Best Breakfast since the pandemic started
Opinión escrita el 18 de Mayo de 2021
Perfectly cleaned rooms. All requests were promptly answered. Audrey, responsible for the breakfast area was superb. Any food item missing was promptly replaced. Hot was hot and cold was cold! AND Tasty too. Waffles, real oatmeal, chafing dishes of freshly made food. Later I noticed several awards and recognitions by Marriott Corporate and others hung on the wall. Well deserved from what I saw. Bill Marriott (founder) used to personally inspect each property. He would have been proud the way she kept this facility. Also, Katie (front desk) came to retrieve a luggage cart because I was hurting for a long trip. Not necessary but well done. She also provided us with several excellent food locations in the area. Kudos to both Katie and Audrey. Finally, the location is perfect for visiting many sites in the area.
Great location for Lookout Mountain
Opinión escrita el 17 de Mayo de 2021
10 minutes to Ruby Falls. Just out of the city so nice and quiet. Close to a Walmart for snacks and sundries. Rooms were perfect. Hotel WiFi wasn't reliable, but we weren't there to work. Pool was nice and warm.
Very nice stay on Lookout Mountain
Opinión escrita el 7 de Mayo de 2021
We stayed here overnight on our way back home to Florida. We were greeted by Katie, who noticed my room preference on my profile, and gave me several options that were available. She was very friendly and helpful, and recommended a great restaurant in nearby St. Elmo. The room was very clean, and in a quiet section of the hotel and the pillows and mattress were very comfortable. The breakfast buffet was very good, stations were spread out(not sure if for COVID-19 restrictions or not) so you weren’t bumping into people. Audrey was constantly restocking the food, sanitizing all areas and talking with the patrons. She was very organized and obviously a very professional and hard working individual.(the manager should place a gratuity jar in the breakfast area for her). Both these ladies are an asset to the company, and were appreciated by myself and my husband. Thank you for a nice stay!