This hotel has seen better days
Reviewed 30 July, 2021
The rooms are smelly, the pull out couch mattress was yellow and stained, there was no a/c in the hallways(thankfully it worked in the rooms), the floors were stained like something had burned on the floor. This place needs renovating badly…
Reviewed 28 March, 2021
Residence Inn Chesapeake, VA
On yesterday, Saturday, March 27, 2021, I along with my daughters, checked in to the Residence Inn Chesapeake, for a week-long stay for my daughters’ Spring break from school. Upon checking in and arriving to our suite, I discovered several issues with the room fixtures that were potential safety hazards such as door knob locking mechanisms broken (2 doors—bedroom and bathroom), closet doors either off the track and or bent causing the doors not to close, and there seems to be damage to the floor tiles in the kitchen, while minor, but still a concern. While the front desk staff and the maintenance team have done their best to address these concerns, I do not think that as a guest, I should have had to bring these safety issues to their attention. Although the management team offered my family and I a second room, that room had more issues than the previous room. So, I resolved to remain in the original room. On our initial day in the hotel, due to these maintenance concerns, we have had to have our time as a family interrupted. Residence Inn Hotels are one of my first choices when choosing a place to stay while I am traveling. I have never encountered these types of issues in the past, I just concluded a stay is a Residence Inn near Woodbridge, VA. I am wondering if there any way that I can be compensated for these inconveniences?
Disappointed in this Marriott
Reviewed 15 February, 2021
I am a Marriott gold member so I stay at a lot of Marriott properties. This one does not meet the normal standards. My family stayed here for one night while in the area. I paid extra for a room with a separate bedroom since I was traveling with my infant son. That was we could put him down in the other room earlier and still have our own space. Upon check in, the front desk associate had her mask pulled down around her chin while checking us in. I informed her I requested a crib upon arrival and she said she would have one sent up. We get to our room and it is just not in good repair for a Marriott. It looks like they put lipstick on a pig in this situation. I am not sure when this property was last updated but some areas looked better than other. The cabinets and furniture in the room were all beat up badly. The cabinets in the kitchen didn't open or close correctly. The long cushion on the chaise of the couch had a substantial tear in it. The carpet was also dirty. I found someones used carmex container kicked under the dining table. Especially in this day and age when traveling I am looking for cleanliness and certainly did not find that here.
We had been in the room for about two hours when we still didn't have the crib. I walked back down to the front desk and the same front desk associate with her mask around her chin still had forgotten to call. Okay fine. She called and it arrived in about 15 minutes. was about 6 pm. Our night goes on and we put the baby down in the bedroom and were sitting down on the couch watching TV at around 9 pm when the room phone rang. Mind you the room phone was in the bedroom where my sleeping baby was. It was the front desk associate making sure that the crib had been brought up. Usually that would be thoughtful for the front desk to call and check in but not at 9 pm when you're traveling with a baby.
We also got a very unpleasant burning smell when we kicked the heat on. I'm not sure why this was. We stayed in February. The heat shouldn't still be burning off dust.
There are a lot of Marriott hotels in the area. I would not stay here again. I feel like I threw away $120 staying here for one night. I've stayed at a lot better Marriott properties for less.
Reviewed 1 December, 2020
The worst Marriott chain hotel we have ever stayed at. Where to even start....The business center, pool and fitness all are closed. The grab and go breakfast is pitiful. A muffin if you get down there in time to grab one, and a yogurt or croissant. Went down at 7:30 each morning and no coffee anywhere in sight. Not even water offered. Apparently there is clean towel/ linen shortage here. The bedroom didn’t even have a light. We had to call and have them bring one( supposed to be lamps on the nightstand.) Black stains on the carpet. Black duct tape holding the rubber edge around the laminate. Black stuff coming out of vents. Peeling bubbling paint on ceiling above beds. Chipped, scuffed paint on walls along with greasy dirty handprints on walls and doors. Stained wrinkly shower curtain. Shower rod falling off wall. The list goes on but I’ll leave it at that.
Reviewed 18 May, 2020
We stayed a the Residence Inn on 5/15/20. We thought there would be more precautions taken as a result of COVID-19. We expected Marriott to be folliwing CDC guidelines even if the state of Virginia was not. Most staff members were not wearing masks. We received information from Marriott prior to our stay informing us that additional cleaning would be done and cleaning products would be in all rooms. We had no cleaning products. Our room was not clean. Tables were dirty. The room was noisy because it faced the interstate. We had traffic noise all night because the windows did not reduce the outside noise. A cabinet was missing a knob. The shower did not have hit water. When we checked out and returned the key, the front desk person was more interested in flirting with someone in the lobby than asking about our stay. We will never stay here again!