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Nice hotel, no elevator, no hot breakfast
Opinión escrita el 26 de Junio de 2021
The front doors, 2 sets, are not automatic however there is an ADA wheelchair button to press to open them. 2 levels with no elevator. Room 211. Upstairs. Spacious room. Very comfortable with an easy chair and ottoman. Very clean. I would have given the hotel an excellent rating however not offering a hot breakfast is just ridiculous. A bottle of water, a granola bar, and a danish. Coffee and orange/apple juice is available. Carlyle Investments and/or the property manager needs to return the breakfast to normalcy. Your state has reopened to 100% restaurant capacity. It is an attempt to either be cheap or to continue to ride the COVID-19 train. It is the only hotel in Chester. .There are several towns nearby with chain hotels. If we are in the area again, we will stay in one of those unless hot breakfast is offered here.
Opinión escrita el 7 de Junio de 2021
The breakfast was severely lacking as compared to the Best Western I stayed at in Indiana in April. They had hot food (eggs & meat) available and items to microwave as well as cereal, yogurt and oatmeal and fresh, hot coffee. In Whittington, days before we arrived at your location, they served yogurt, oatmeal and cereal with real milk out of a jug and freshly made coffee. They also had sweet rolls and fruit. In Chester, it was a bag with three types of granola bars. That’s a disappointment.
I’m not a TV watcher, but my husband is. Both times he turned it on, it was channel after channel of a snowy screen. He called the front desk each time and someone came up. The first time, the woman just kept looking for channels and found a couple. The second day, another woman had to run a download in order to reprogram the TV. She was really trying and explained you’ve gone to a different service. We left to grab dinner and my husband had to do the same thing when he turned it on again. You might want to think of returning to your prior cable provider.
The “flowers” in the pots nearest to the road at your location that should be a welcome to guests are a tattered, disintegrating site to see. Those nearest the hotel entrance are faded and showing their age, too. Please show some pride in your property and make some improvements.
No discount for meals at Reid’s Harvest House anymore. Pool remains closed for a second year while plenty of pools across the country are open.
If the service doesn’t improve, you need to lower your rates significantly. I do not feel we got our money’s worth. My cousins said they will likely not stay there again. We had all used your hotel in Chester for years. Now we may not.
Opinión escrita el 2 de Junio de 2021
This was a very nice motel where to spend the night. Check in was quick. Our room was very clean, the beds were comfortable, and it was quiet at night. Our only disappointment was the Grab-N-Go breakfast, which was meager. I would stay here again.
Your best option in the area
Opinión escrita el 25 de Mayo de 2021
Let's be honest. You don't have many options when visiting this part of the world. So it's good that they run a clean, comfortable hotel with decent rates.
Our only complaints were that water pressure could have been better, and that the breakfast was seriously lacking -- I don't think COVID explains away how little they actually provided. But we were overall happy with our stay.
Opinión escrita el 17 de Mayo de 2020
The room was larger than the usual cramped hotel room. Very quiet accomodations. Clean with no 'hotel smell'. Comfortable beds and pillows. Opened the curtains and there was a large grassy area leading up to some woods. Outdoor pool and covered area with a grill and many picnic tables. I would most definitely stay here again.