Service animals are allowed.
Values realeated to administratives fees are already included at the moment of purchase at the HURB website.Local fees, services fees and resort fees may not be included and should be paid directly to the hotel.
Based on 746 reviews
Very nice 5 stars for me and what I needed
Very comfortable beds! Very clean rooms! All the staff was TOP notch! I didn’t get a chance to visit any of the nearby places of interest only here for 22 hours after an all nighter here. But according to TA there was some great things close by. That are open. Stay safe!! Life is short!
Comfortable rooms and conference area provided for a great conference experience. Problem with their audio on the first morning, but IT people worked hard to correct by that afternoon. No glitches after that. Great meals and quiet evenings which I appreciated after a full day of meetings.
Customer Service Was Amazing
Our overall experience at the hotel was wonderful, but what really set it apart was the customer service of all the staff. Each person we interacted with was kind, helpful, and just fantastic! Really, it was one of the better experiences we have had at a hotel.
Great Service/Lousy Rooms
Recently spent a week here. The front desk and lobby staff are fantastic. Friendly, helpful and very attentive. The bar wait staff even better...especially Monica behind the bar! Food was surprisingly good. The rooms? Meh. For starters, they are very small, and outdated. The curtains don’t quite cover the windows, so the illuminated glow from the pool area makes it a bit difficult to get a decent night sleep—and I suspect if they were large enough, the hallway light that comes in through the large door gaps would serve the same purpose. The construction starting early in the morning is also an annoyance. (Just in case the light doesn’t bother you, the noise will!). Several members of our group had to move rooms during the week because of this. So, in short, great staff, but well below average facility. At this price point, there are a lot better options in Rosemont. Otherwise, bring some ear plugs, a eyemask, have a few cocktails at the bar which will be served by a friendly first rate staff!
I needed a hotel for an overnight stay while visiting Chicago recently. The CHICAGO MARRIOTT O'HARE was very convenient right off of I-90. Shawn at the Front Desk was Wonderful ! The room was clean and the bed comfortable. The bathroom was clean and modern, too.