Service animals are allowed.
Values realeated to administratives fees are already included at the moment of purchase at the HURB website.Local fees, services fees and resort fees may not be included and should be paid directly to the hotel.
Based on 286 reviews
Every shift of front desk workers were so pleasant and the nicest people and extremely helpful. I had me and my kids and their brothers and sister stay. We stayed two nights and the loved the pool. I payed with cash so I was expecting a 150$ deposit back if nothing was damaged. Everything was great until time fo check out. I woke up and got me and all the kids ready and went outside to having a flat tire. The CLEANING lady wouldn’t let my kids stay inside the room a few minutes after 11:00am which was check out time, while I was trying to fix my flat tire so we could leave. It was very hot outside I had my baby and two four year olds and their older siblings, she was extremely rude, I had to have them all sit in the heat for over an hour after check out while I tried to fix my tire. I was rushing trying to CLEAN the room with a baby on my hip. We had pizza and chips the night before and their were pizza boxes and Pepsi cans sitting and I made both beds before I went and bagged up all my trash, I also hung up all dirty towels and made sure everything was picked up and she walked in and started sighing really loud telling me I was ridiculous and that, in so many words I would be lucky to get my 150$ deposit back because their were chip crumbs on the floor. My guess is that the WONDERFUL front desk lady knew this cleaning lady was rude and she gladly gave me my deposit back without a complaint and with a smile. I’m not sure why she got mad because she had to do her job but she was really rude and just made the experience horrible. She was an older lady. Everything was perfect, not sure why people act like this towards customers but it was Very disappointing. I just wanted two days,with all my kids and step kids and their siblings, together and to have fun. I’m the type of person that actually cleans the hotel room before leaving, and I clean the table at a restaurant when I’m done eating to make people’s jobs easier, I really didn’t see her reaction coming I thought she would be happy but I guess because I was unable to sweep up chips crumbs and to put a fresh bed set on she had to be ugly towards me and my family. Also my four year old had found a rock and brought it inside without me knowing and she told me that it was “bull****” that their were “rocks” in the room although it was just one tiny rock that I made sure to grab as I left to put back outside. But like I said the front desk lady’s were lovely, I would definitely go back if that lady wasn’t there but I think I’ll try my luck somewhere else next time
Overall, it was a disappointing stay. I give it 2 stars. It wasn’t completely terrible and nothing overtly bad happened. The host was very nice when we checked in and we got the kind of room that we wanted. But, the best way to describe the hotel is … dingy. In the age of the corona virus, you want to be reassured that the hotel is taking extra precautions to keep everything clean. This place clearly didn’t pass that test. When we walked into our room, we saw a pretzel under one bed and a bottle cap under the other – and we saw this without getting down on our hands and knees. Clearly then, the cleaning staff had done at best a perfunctory job. There was dried toothpaste on the counter in the bathroom. It wasn’t a lot but still, not something you want to see with what we’ve been experiencing in the last few months. The shower drained super slow – you know, one of those experiences where by the time you are finished your shower you are standing ankle deep in water. I hasten to add that I take quick showers. Finally, when we left to go out for a meal, the door wouldn’t lock. Apparently, it had settled in the door jamb so the bolt didn’t line up with the lock. I did eventually get it locked by lifting up on the handle. So, no, we wouldn’t want to stay in this place the next time we are passing through. It was disheartening.
Hard to find but glad we did.
Even our GPS had a very tough time to locate this hotel. It was located in back of another building and the road looked like an alley. Beds were comfortable and room was clean. Breakfast was good with a lot of variety. They offered to help with luggage and gave us another discount since we were there for a funeral. We drove from Florida and this was definitely needed. People were very polite and hotel was quiet. Thank you BW.
Theft, mold, and dirty! Stay away
Checked out of our room at 11. Hung out for several hours in my parents room. Realized I had left my son's Apple airpods in the room and only had the charger. Called the desk, and she said well that room is now booked. She knew whoever was in the room and said she would check with housekeeping. Of course, they were gone and NOONE took them. $169 airpods! Breakfast was half cooked and cold. Mold and hair buildup in the corners of the bathroom, and exhaust fan wouldn't work in either room! Key cards kept messing up, had to end up with 3 different sets. Horrible, horrible...so upset.
best of what's around - but NO elevator
first off --- there is NO elevator at this hotel. this needs to be noted prominently on the webpage and door. if you have any mobility problems you're out of luck. this is a value priced hotel and is in my budget range. i felt safe and the front desk guy was very helpful in changing me to a first floor room and offering to help with my luggage and i am thankful for that. however ... either the sheets had not been changed since the last person, obviously a smoker, had slept in the bed or they're not washing their linens very well. the pillows and mattress were pretty cheap, mattress was not good. the entry to the hotel is very narrow and the doors narrow, so wheelchairs or walkers are difficult. the property was a little banged up but kept ok. I didn't take part in the breakfast so can't comment on that. my room had a roll-in shower for a wheelchair and the floor flooded with water, drain didn't really work. it's an ok place --- just don't expect a bunch. and i have no idea how they meet any ADA requirements. i used to work in rehabilitation so this is sort of a thing for me.