Check-out ends at: 11:00
270 West Route 59, Nanuet, NY 10954, USA - Clarkstown, New York - U.S - 10954
Check-out ends at: 11:00
Reviewed 22 november, 2022
Fire alarm at 7am with no courtesy call to inform what was happening. I walked from the 5th floor 4 times since the elevators did not work. I was told to ignore the alarm only to be told to leave outside for safety concerns. I've stayed here before but unfortunately will be looking to stay elsewhere.
Reviewed 18 october, 2022
Worst hotel ever. Mold in the Keurig, dried macaroni under the bed, blood stains on the sheets, filthy Kleenex box cover, greasy Wendy’s bag in the microwave. When pictures were shown to the front desk staff upon arrival late afternoon, we we never offered a different room, or offered that the room be cleaned and linens changed. Horrible Hilton property! Stay somewhere else. Definitely not worth the price or frustration.
Would not recommend
Reviewed 17 august, 2022
The room wasn’t clean and the bathroom was gross. There was no stopper in the tub and the tub was stained with red stuff. The towels were also stained. The restaurant staff was not pleasant. I tried to order food and a drink at 9:25 pm and the bartender said that they weren’t taking any more orders although the board stated that they were open until 10.
Could not believe this was a Hilton property
Reviewed 14 july, 2022
The experience was not a Hilton one. We were checking in on the 9th of July to celebrate our 30th wedding anniversary. Our kids had arranged a party at Stonypoint, NY and was the nearest hotel for our stay for the night. I am a Gold member with Hilton and as such called the hotel on the 8th and requested for a upgrade( if available) for my booking on the 9th of July. The lady at the reception said that the upgrade was available but was for money and that she did not care if I was a gold member. I requested her to connect me to the general reservations as she seemed to be unaware of the Gold member benefits. The gentleman I spoke to at the general reservation was kind and said that he would call the hotel to see if they had an upgrade room. He came back to me and said nothing was available ( which was a surprise). We checked in on the afternoon of the 9th. The room TV and the Coffee maker were not working. I called for a change. It took them more than a hour to get this done. In the while that we were waiting for this to happen, I realized we did not have tea bags in our room. I called the reception and asked if I could get 2 black tea bags. I was told that she would check and call me back if they had black tea bags. She never reverted back. I called her again after a hour and she stated that they did not have any. On questioning as to what tea they serve at breakfast in the morning, she asked me to wait and that she would find out. She came back on the phone after 5 minutes and told me that she had the tea bags but I need to come down and pick it up and there was no one to drop it to my room. This could not be Hilton Garden Inn...... I told her that I was waiting for the TV guy to come back and that I will wait here in the room. She never sent the tea back till the 10th morning and that too when I called and asked for them again. It appeared the room was not ready for occupancy as it was dirty and had hair in the bathroom. The room air conditioner was making so much noise( I have a recording of the same) that I could not sleep. I informed the evening receptionist and requested if we could be moved to another room or have this cleaned. He said the hotel was fully booked and that he could not do anything. He said the Manager would speak to me in the morning. Nobody cared to address this even the next morning. I am yet to understand why I paid so much for my stay. I anticipate better results from Hilton properties. This is not how a prestigious brand of hotels treats its guests. I am extremely unhappy and feel let down that I chose this hotel for my Wedding Anniversary.
Reviewed 5 july, 2022
I actually had a very good stay at Hilton Garden Inn in Nanuet, but after I checked out, I received a bill with unexpected and incorrect charges. I booked a room that included breakfast, and they charged me for breakfast anyways, despite the waiter telling me repeatedly that I would not be charged. I was also charged a $75 pet fee, even though on the hilton.com booking page, it clearly states a $50 pet fee. I called them to try and resolve this. I also emailed with screengrabs of the pet fee from their website clearly stated as $50. They were willing to remove the breakfast charge, but the manager refused to refund me $25 for the pet fee. He said the website is wrong, and his policy is $75. Even though I told them that that is dishonest, that when I booked, the fee was and still is listed as $50, the manager said he refused to refund me $25. I am appalled. This is completely dishonest and fraudulent. This is NOT a customer error. This was the hotel's responsibility and error. Customer's make their booking decisions based on what information is listed at the time of booking. To randomly change the fees from the time of booking is not right. This is terrible management. They had a happy customer that would have returned if they just refunded me $25 for the pet fee. Now I'm never going to be back. I had to call Hilton corporate to get my pet fee sorted. Only then, did the manager agree to refund the difference of the pet fee. Completely dishonest and unethical. If they're going to tack on whatever fees they want regardless of what's listed on the website, what else will they do?