Nice and spacious appartment
Reviewed 10 August, 2021
We booked the appartment of the hotel for 3 nights. The appartment is very spacious and luxurious. It is situated at the ground floor of the hotel and the appartment has a nice kitchen, living room, and upstairs 2 large bedrooms, a bathroom and a toilet. There is also a terrace, but this is not private (people of the hotel walk by with their garbage). Bedrooms and kitchen/living room all have airconditioning and television. The bedrooms had dragging doors, which was a little minus. But overall we were very satisfied!
The staff of the hotel is very friendly. The hotel is situated at a 10 minutes walk of the center of the city. The neighbourhood around the hotel is not very luxurious, more a bit like the slum. There is a little supermarket at the square befonre the hotel and a bakery as well.
If you book a parking space, be aware that the parking places are a bit narrow.
Good city centre hotel
Reviewed 18 October, 2020
Secure underground parking. Friendly, helpful staff. The bar was closed during our visit because of Covid but looks a pleasant space. The old town, up to the cathedral, is a ten minute walk. Our room was modern, clean and adequately equiped, minibar etc.
Car Park Nightmare! And other niggles.
Reviewed 30 August, 2020
It has always been made clear to us, when booking a room here, that spaces in the hotel’s underground car park could not be reserved and it was “first come, first served”. Fair enough… And we have never had a problem before.
When we arrived, we were told that there were spaces remaining, but we would have to go down to the second level. Then when we entered the car park, we found an abundance of empty spaces on the first level but the receptionist came running down to insist that we drive our larger-than-average car down the narrow ramp to the level below – telling us that the upper places were being kept for people who had already checked in but gone out again. In other words “reserved”! We obeyed but very nearly got stuck on the very tight bend in the ramp and spent much of the night worrying about getting our again.
In the morning, a more helpful receptionist told us that the “up ramp” was even more difficult, which filled us with dismay, but she offered to come down with us and control the traffic so that we could at least go up the “down ramp”. She also knocked the parking charge off the bill, but this stressful experience will seriously colour our readiness to book here again, especially at busy times of the year.
Some other more minor issues also detracted from our stay:
The superior room we had booked turned out to be a little larger than the others in its category, as it had a sofa that could be converted into a bed. The problem was it had already been so converted, despite the fact that we had only booked for two adults, and all its cushions had been stuffed into the wardrobe area, along with a load of spare bedding, which together wiped out all the available storage space! We converted the bed back into a sofa ourselves, so that room looked less like a dormitory, and insisted that the receptionist (he of car park fame!) took the spare bedding away, but we could have done without this further hassle on arrival.
Breakfast used to be the highlight of a stay here: a superb buffet served in the top floor breakfast room with stunning views of the town and surrounding countryside. This had been closed down for social distancing reasons and a much more limited buffet was being served in the rather dark bar and conference room areas on the ground floor. Admittedly this was charged at 9.50 Euros compared with 16 Euros before, but the choice and quality of individual items was distinctly inferior. Also it didn’t even feel very safe in terms of social distancing. Too many people were milling round the rather tightly packed buffet table and there was no sense of how people should circulate safely around the rooms . Other French hotels used recently have had one way systems and well spread out buffet selections to avoid such problems, even in some cases staggering arrivals by asking guests to book a time for breakfast.
All in all, one of our preferred stopovers has managed to lose a lot of its shine.
COULD BE NICE OR NICER
Reviewed 14 July, 2020
I know that we are in a difficult situation with this Covid 19 pandemic but that is no excuse for neglecting patrons / guests.
The hotel was booked in advance by around a week. Not a cheap hotel but thought why not allow ourselves a little extra. However once we had checked in we enquired about restaurant or food facilities and we were told there were none. Restaurant area was a ten minute walk away in cathederal square. It turns out that 10 minutes would be for an international athlete and hill climber. We asked about bar facilities and were told there were none. Not only that but there were no vending machines for snacks Etc.
The room was Ok with a nice view (that we paid extra for) but apart from that my opinion was that very little thought had been given to arriving guests to advise them of lack of facilities. Had we known before hand we would have changed our booking.
Nice Hotel with Excellent Service
Reviewed 23 January, 2020
We stayed at the hotel while visiting Clermont-Ferrand for rugby and really enjoyed our stay.
The hotel is a 5/10 minute walk from the city centre where the good restaurants are and about a 20 minute walk from the Stade Marcel Michelin.
The hotel was pretty quiet during our stay and the bar area always appeared empty. The room had everything we needed and the bed was very comfortable, there was occasional noise throughout the night from motorcycles in the square outside but it didn't keep us awake.
The breakfast, although expensive at €16 per person, was excellent. There was a huge variety of options and it was all delicious. The scrambled eggs in particular were great and the best I've ever had at a hotel buffet (I really want that recipe!).
The staff were friendly and helpful and in particular I would like to mention Balberta. We had some car trouble and as our French is limited Balberta made all the necessary phone calls for us, which ended up being a complicated process but Balberta did everything she possibly could to help us and we were so grateful.