Reviewed 24 September, 2021
Had a wonderful stay, amazing staff in particular Elaine (team leader) went above & beyond. Spa treatments were fab, very relaxing, all staff were very friendly. Food lovely, rooms are very nice we stayed in a queen deluxe. Would stay again
Decent place to rest
Reviewed 20 September, 2021
Pretty good! Clean, tidy, decent pool and sauna / steam. Lots of space, decent sized rooms and excellent rates.
A bit of covid hysteria which seems to still be the case in Scotland in public which dissipates the moment anyone has a drink (so about noon each day) but it’s a fabulous place to stay if you’re local and have a car.
I still don’t get why such cheap instant coffee is the best offering in the rooms and rubbishy coffee is served in the restaurant machine, but that’s just the UK for you
Very tired hotel
Reviewed 18 September, 2021
We stayed at this hotel for two nights and I cannot believe it is rated as 4 stars!!
We had dinner in the Flemings restaurant (booking essential) and if was incredibly disappointing. We ordered pizza as the menu was very concise and we couldn’t believe how bad it was. It wasn’t cooked properly and it was made with poor quality ingredients. The pizza arrived quite a while after we had ordered a bottle of wine which we were told after a lengthy wait that they didn’t have!!! They then offered us a bottle of wine which was £8 more expensive and it wasn’t even chilled when it came.
The debacle continued after dinner when I ordered a glass of wine from the bar. After half an hour they told us that the wine was out of stock but they would get another one from the cellar. After another long wait I approached the bar and was told they didn’t have a corkscrew. They finally procured one and the young man struggled with it until I stepped in and offered to open it myself. By the time I got back with my drink my daughter had finished hers.
I felt that the whole hotel experience was totally lost as they didn’t do room service for breakfast and you had to ask for simple things that were on the menu such as croissants. I know Covid has been an issue but this hotel was stuck in the dark ages.
When I checked out I did advise the receptionist of my complaints but I’m sure I will not get any update on whether they will improve the service for others.
A Pleasant Overnight Stay
Reviewed 13 September, 2021
Purchased a deal online for £120 per couple, this included £28 PP towards our evening meal, a bottle of wine on arrival and an overnight stay. We enjoyed this short break, staff are exceptionally friendly and courteous. Food was delicious and promptly served. The rooms could be doing with a makeover but they were clean and tidy.
Price of food and drink was reasonable, no complaints at all.
Reviewed 9 September, 2021
My husband and I have just spent 2 nights at the hotel and found all the staff extremely helpful and willing to go above and beyond.
I would like to mention our Spa Visit, the whole experience was fantastic, I have had many visillts and treatments over the years but yesterday’s was the best I have ever had. My therapist Danielle was very professional and her customer care skills were exemplary. I had a full body deep tissue massage and a pro-collagen facial both were fantastic and I’d highly recommend. Well done Danielle, I will be back 😀