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Best Customer Service!
Opinión escrita el 30 de Marzo de 2021
We can’t thank front desk associates Jeanine and Ryan enough. They took exceptional care of us and they definitely went the extra mile to anticipate our needs. The rooms and entire hotel are meticulously clean and very comfortable. We look forward to staying again and hopefully the Bistro will be back in service.
Perfect In Every Way
Opinión escrita el 22 de Febrero de 2021
We just enjoyed a wonderful stay at the Courtyard by Marriott. The rooms were clean and spacious, the staff was amazing, and it was very close to the
Daytona Speedway. The staff was so accommodating. I requested nearby rooms to be close to my parents. They gave us connecting rooms near the exit so we could walk less than 50 steps to our cars.
We are coming back next year and I look forward to staying right here!
Opinión escrita el 29 de Decembre de 2020
Lovely property, great location but very disappointed in management’s response to our complaints about people checking in and not wearing masks- and lack of enforcement of policy stated prominently throughout the hotel! Buyer beware! Even after our complaints in person and over the phone with corporate we got an email with a wimpy explanation/ excuse! If you’re concerned about covid you might choose another hotel! There were plenty in that area!
Amazing helpful staff, clean/safe hotel.
Opinión escrita el 23 de Mayo de 2020
This hotel was home for my son recently when his dorms closed because of the Covid-19 pandemic, but he remained in the area to complete his flight instrument rating at college. The staff was truly amazing!! I can't express how grateful our family was for the support of every employee we came in contact with wheter, in person, on the phone, or via email, they all were kind, courteous, professional, and extremely patient. This was an ordeal, that we were ot prepared for, and the staff at this hotel, helped put our minds at ease that our son was going to be taken care of. After his initial rushed reservation, the flight operations then closed, and he came home, only to have to return upon flight opening 30 days later. I once again reached out to my new friends at the hotel, and once again they came through for us, in ways I can't even measure. The facility itself is a representation of a great staff. Clean, and well kept up. There is no question in my mind where I will be staying for every upcoming visit for the next three years.
"Sorry" Does Not Cut It
Opinión escrita el 14 de Enero de 2020
The Housekeeper burst open the door at 8:20 AM. No knock-just opened the door. I had not put the safety across as I had just been downstairs and who would have figured that without warning an employee would open the door? In any case, although I was dressed I was not at all forgiving.Marriott sucks in a lot of ways and the way the staff is trained is one of them. The room was clean, nicely decorated and the bed was comfortable, but I am not a fan of their 72 hour cancellation policies or their Bistro at the Courtyard so only unless no other good option is available will I stay again with Marriott.