Next best thing to home
Opinión escrita el 8 de Junio de 2021
My house flooded and I checked in at 11 PM, with a dog and under great stress. The lovely lady at the desk gave me a room on the first floor by an exit so we had easy outside access for the dog. In the 9 days we were there, not a single time did we encounter anything but pleasant, helpful staff. The continental breakfast was very good and varied, The room was huge, the bed comfy, the towels were large and thirsty. The bed was so comfy and the room dark and quiet, I slept better that I do at home. It was so quite, the only thing my dog found to bark at was a brief thunderstorm. There was plenty of green space for the dog to walk and they even provide “poop” bags. If I had to search for something to complain about it would be the water in the pool was too cold for me. The pool area was clean, easy access, lots of chairs and towels provided. I am not a smoker and love that this is a no smoking facility but for those that are, there are benches and a covered area with seating so you don’t have to stand around outside.
Downhill slide, very disappointing
Opinión escrita el 29 de Decembre de 2019
Okay, so I've been staying at this hotel for both business trips and family trips for over 5 years. It's never been a fantastic hotel, but it's always been a good place to spend a night or two. That is, unfortunately, no longer the case.
They've done some renovations over the last two years, but they seem to be entirely superficial. Nothing is functionally any better.
This trip has been particularly bad. Let's start with the door to the room. The door barely closes, and you can actually see through around the door. You could also easily open the door without a key if the deadbolt and top lock were undone. The door looks like it's been roughed up, perhaps kicked repeatedly. Also, after our first night, when we came back to the hotel after visiting family, neither one of our keys worked. When I went down to the front desk, the guy there just made two new keys. No question or comment given. The two new keys worked fine, so it was obviously some sort of computer issue on their end that caused the keys that had worked to suddenly stop working. It was really, really inconvenient, because I have three kids and my husband's arms were full of food that we brought back to eat in our room.
Now we'll move on to the air conditioning in the room. They have dehumidifiers running in the hallway, but the a/c units in the room do not perform the same function, and they don't seem strong enough for the size of the room. The room goes from freezing cold to so warm and humid that you have to kick off all the covers, without ever changing a setting on the a/c unit. And no, it's not just me having hot flashes or something ridiculous like that. All 5 people in my room were doing the exact same thing, and 3 of them are under 12 years old. There is zero consistency in the room temperature. And yes, we have stayed at a LOT of hotels all over the country (and in Canada), so we can tell this isn't just a "hotel" thing.
Moving on to the sleeping situation. As I said, we've stayed in this exact hotel for years, and we've always gotten a room with two queen beds and a couch. We look forward to that, because with two adults and three kids, it's nice to have the extra place for someone to sit or sleep. The pictures of the hotel online still show the couches in the rooms. However, there is NO couch in the room. When we asked the front desk about it, we were told that the hotel decided to remove the couches. I suppose that's their choice, but it leaves a giant space in the room that makes it extremely obvious there used to be something functional there. And they don't have rollaway beds (not even for an extra charge), so our sleeping situation this year was less than ideal.
Speaking of sleeping conditions... the mattress on my queen bed was truly awful. There's a weird dip in the bed that runs horizontally across the entire bed, and makes it very difficult to find a comfortable sleeping position. Let's add in that the cleaning staff didn't bother to turn off the previous occupant's alarm that was set for 5:55 am, so that was a fun wake up on a Saturday morning. Oh, and the front desk ACCIDENTALLY called our room at 7 am on Sunday morning, because apparently the lady at the front desk was trying to make a PERSONAL CALL and mistakenly dialed our room instead. If you have kids, you know how frustrating it can be to have your children woken up suddenly before you were ready for them to be awake. And she didn't even bother to apologize. She said, "my bad", and hung up. Not exactly professional service.
Last issue, the television. It's barely, slightly raining outside, and the tv keeps going out with the message "If you are experiencing inclement weather, please stand by. If this problem persists, call the front desk." This is Houston. It rains here A LOT. If the satellite service can't handle this mild rain, how do they deal with it when it's actually raining outside?
Couple other issues my husband just reminding me of... they have signs in the hallway pointing to "Ice and Vending", but there are no longer any vending machines in those rooms. And the elevator feels very precarious, and the door often opens before it's fully at its stop.
I used to recommend this hotel, but I never will again. I will also never stay here again. We will be looking for a different hotel for our next trip to visit family in the area.
Poorly Managed Property
Opinión escrita el 8 de Decembre de 2019
We checked in very late and the clerk had issues with her computer and it took almost 30 minutes to get my room keys. Not a good start after hours of travel. The room smelled musty and was missing a couch so our daughter had to sleep with us. Breakfast was okay, but the eggs and sausage were obviously frozen or the just add water type. The worst part was that the indoor pool access door was broken so my daughter could not swim. This was the only reason we chose this property. When we notified the front desk they couldn’t have cared any less.
Opinión escrita el 4 de Novembre de 2019
Nicest, most comfortable room ... not only in Deer Park, but anywhere I've stayed in a long time. I have stayed in 5-star hotels. This one rates up there with the best of them. The front desk staff made me feel so appreciated.
Opinión escrita el 14 de Septiembre de 2019
I thought it was a little bit over priced, and for that price the breakfast items were too limited the internet was slow and weak other than that I'd go back. Receptionist were very friendly and welcoming.