Pets not allowed.
Values realeated to administratives fees are already included at the moment of purchase at the HURB website.Local fees, services fees and resort fees may not be included and should be paid directly to the hotel.
Based on 148 reviews
2nd time staying at this hotel. 1st visit in October was great, so we chose this hotel when we came back again with our kids. We purchased the more expensive rate that included breakfast for our family (2 adults,2 children). Upon check in last night, they only gave us 2 breakfast vouchers for each day we are staying. We were told by two different front desk ladies that its "hotel policy" to only give 2 breakfast vouchers per room, even though our reservation clearly shows it is for 4 guests and breakfast included in rate. The reservation details do no say anywhere that only 2 breakfasts per day are included. Seems VERY unethical and sneaky. Furthermore, the front desk could not provide a written copy of their "hotel breakfast policy" that they refer to. Needless to say, this will be our last visit to this hotel and next I will be cancelling an upcoming family reservation at another IHG property if this is the way they treat IHG members and their families.
A Decent Option, With Room for Improvement
The facility looks very nice from the outside, the lobby is spacious & bright, and our room was spacious and well-appointed. I did pay the rate that included breakfast at the on-site restaurant - that was OK but awkward. And we were not given the required breakfast chits at check-in, I had to request them. As we were leaving I used one of the two guest PCs in the lobby. I was not able to log-in without assistance, and I could not print anything on the attached printer. The error message was generic and even after adding paper (the tray was empty) and restarting it the printer wouldn't print. One of the front desk clerks was kind enough to assist me and ultimately print from this PC. But it took about 15 minutes for what should have been 2-3 minutes, tops. Not what I expected at this class of hotel.
The check in and check out was fast & friendly. Staff was very friendly. Comfortable and well appointed roon with Keurig coffee maker, refridgerator, free WiFi. The beds are new and very comfortable, and the room was very clean. Freeway close to the 60 freeway and the 57 freeway, and about 5 miles drom the 10 freeway.
We had no problems. Loved the free breakfast and the staff was quite welcoming and attentive. The room was clean. Hotel was in a quiet location right off the freeway. Staff was friendly. I would consider this spot again.
I am very pleased with the great service I was given by sylvia trott was blown away by her professionalism and I’ve never felt so at home checking into this hotel ! I would hope she is given some type of compensation for her efforts because she deserves it, with that said I will continue to come as long as she is working at this location!