Service animals not allowed.
Values realeated to administratives fees are already included at the moment of purchase at the HURB website.Local fees, services fees and resort fees may not be included and should be paid directly to the hotel.
Based on 89 reviews
The worst hotel ever
Well this was disaster! This is really low cost hotel. I think this 600euro for 2persons which we payd is too much for a service which they provide. I start from firs big disaster- a restaurant. The food which you have to take in a restaurant is located in the most teen place in the restaurant. I dont know why? They have a very big place but they put a food in the most smaller place there. I think is missing manager opinion everywhere in the hotel. Food and drinks is in very low quality no taste, no nothing. Waithing too much time for a juice because in all restaurant they have only 1 machine :) pancakes in the morning every child like them and they want it, but you have to wait at least 20-25min because they not in the right place again and most of the time working only 1 plat I dont know why? Only they know that. However if you expect food for your child they dont have nothing even frid potatos which is the most easy think to do in the kitchen. Rooms is dirty, have ants, spiders, they not clean everyday. Have a many thinks which I miss now, but this was really disaster. Never, never I will come back evenin Albena which I liked very much before. Aquapark this year is not included just tell you to know. I can tell only one good thing. Animations was really in good level. This young people is very very nice. They are musician, singing excellent, was really fun with them and was very happy for our daughter. So animation is in very good level.
Very nice place for families with small children
Amazing artistic animators working with desire. They play and sing with various instruments. In the evenings they make children's and adult's disco. Delicious food and friendly staff. This summer I was resting twice for four days and if I had time in August I would go again.
Nice place for good price
The hotel's location is very good - in the park, green and large gardens around. It is not so hot like in the center zone. There are 3 swimming pools, one is bigger. The water in the pools are clean and not cold. The area around is big and clean, there are a lot of umbrellas and sunbeds. The animation team is very good! They organise different games and dances all the day. Every night they have different shows, too. The food in the restaurant is fresh and delicious. There are different types of salads, meat and veggies meals, fruits and deserts. You can have lunch at Green forest restaurant at the beach. This was our favourite place to rest when we are on the beach. You can eat or drink something here between 12 and 15 o'clock. Our room was nice and it was renovated soon. The staff is kind. What I recommend to the hotel's management is to take care of the big young groups to have suitable place for their evening gatherings.
A terrible experience
Me and my wife had a vacation on this hotel from 12th to 18th June. I cannot even call this a hotel. It's deffinately a children sports camp, but without any supervisors. During our visit, hotel was full of children football teams. Trainers and parents were just drinking vodka leaving these children to do whatever they want. Hotel has no rules or care for following any rules. We supposed to have a service with "all included". However, we haven't eaten even once of warm food here. If You come to eat 15 mins after start of breakfast/lunch/dinner, desserts's table will be fully empty without any hope for them to be replenished. The same thing about any other more eatable food. All the rest You've got - pasta, rice and different sausages. Ok, you want to have a nice good coctail to unsee all these things and relax at least a little bit? You'll have to try harder. They have like no availability to make coctails. Also no whiskey. You can only ask them to make you brandy+cola or gin+7up like that. If you come to the bar, you may wait from 10 to 15 mins for bartener to come back from his own business. Or you may even find a snack bar fully closed on its' working hours. On the reception bar barteners cannot even speak english. On a restaurant bar you'll find a drunk bartener. Pouring drinks for him is just like piloting a plane.. To talk about rooms, I can only say that I haven't met such a disaster thing in my life. As soon as we got into our room, my wife started crying. She's very afraid of spiders and the room was full of them. Every single corner had at least 1 spider. Each of them was more huge than others. I've started killing them.. The smell in a room was terrible. We checked a bed sheets and they were wet, had some hair and very small black and white bugs. That was enough. We asked for another room and we got another room. The same like before.. We called our travel agent and only then they called out roomies to clean a room. Roomies were very dissatisfied that they were made to work and do a job properly. Till now we use that angry question "Problem?" like a joke. Ok. Now we have a room with a good smell, clean sheets and towels, also some spiders. To talk about a WC, I can only say that it was probably designed and installed by the same drunk bartener. As soon as you open doors, you get a toilet in a doorway. It's a very narrow way to get to a shower or washbasin. Another way is just to step over a toilet. WC also have a small ventilation window with a can-see-through glass. This window leads to the coridor, where everyone walking to their rooms and out. We even had an accident, when children were peeking my wife on a toilet during a midnight. This hotel may lure you into a trap with nice photos of a pool. However, it doesn't meen that you'll be able to use it. Hotel only starts pouring chlorine what a pool gets completely green and non transparent at all. This means that you may have like 1-2 days per week without a pool completely and few days with a pool noticebly unclean. Even areas around a pool an all the hotel territory are completely unclean. Trashes are laying all around, floor around a pool probably haven't been cleaned for years. If you think that entertainers are making any fun for grownups, you're wrong. Everything is only for children. In the evening you can see and hear many children dancing to gopnik music like "tri poloski". Other children are just making mess all around the territory. If you try to ask something from a personel, you won't get anything. They're only taught to say "sorry". Our room was normally cleaned only once (after travel agent interventiom) during a stay. We asked for a full clean, but we've got only few mop brushes on a floor and towels/sheets being untouched. It's a very horrible experience. If you have any other choice, don't take this hotel.
Will never visit again. It's been my worst vacation for a long time. A dirty room and torn sheets. The bathroom was so narrow that the door barely can be opened. Staff do not speak Bulgarian - yes, you read correctly DO NOT speak BULGARIAN :( Always queuing for food, Dirty pools ... We are very disappointed. The only positive thing was that they offer free waterpark visits which is located 10 minutes walking distance. I do not recommend this hotel.