Service animals not allowed.
Values realeated to administratives fees are already included at the moment of purchase at the HURB website.Local fees, services fees and resort fees may not be included and should be paid directly to the hotel.
Based on 149 reviews
Lovely summer vacation
We're family of 4, two small kids. Visiting Albena and specifically hotel Mura / Slavuna for 5th year in a row due to unique location between natural reserve and the sea, as well as excellent value for money. Friendly staff, awesome and always helpful General Manager Mr. Kolev. Very good food variety as for the 3star, a playground just next to the hotel - a nice perk for kids. Pet friendly - that was very important to our family, so we didn't leave beloved pets in some pet-hotel. Best regards!
Nice people, hotel and atmosphere!
We were in July this year in hotel Mura. We are good surprised with reception staff, food and atmosphere n that property. Perfect location by the beach and clean rooms. We want to say big THANK YOU to hotel manager Mr. Kolev for the unforgettable vacation!
Great hospitality,prime location, excellent holiday
Everything was perfect from check-in to check out. I can't fault the hotel and the resort of Albena at all. On arrival we were 2 hours early but that wasn't problem. We were given our all inclusive bracelets and politely invited to go to the restaurant for lunch. Rich variety of food was served every day,including 2 life chefs stations for breakfast,lunch and dinner. The food was fresh and delicious. The tables seems to enough for everyone in the pick of the high season unlike I read reviews from the last year. We were given room on the first floor, I guess because of the baby. It was facing the front of the hotel(park view)l but I don't have complaints about noise at night.Room wasn't clean daily but we didn't mind as we stayed for 4 nights. The staff in the hotel were nice and friendly. The only problem was the towels on the beach from early morning,possibly last night so you never can get to the first and second raw because of greedy people. I spoke to the beach attendant and he said that's impossible to fight so many people every day. All in all the resort of Albena seems to be thriving.I would recommend hotel Mura and would stay here again.
If you don't mind dirty rooms and average food you can stay here
We spent there 11 days POSITIVE: great location between beach and forest, nice view from beachfront rooms and great from the rooftop, quiet area very good for families, indoor pool, possibilty of use Gergana Hotel pools, good animation NEGATIVE: Terrible room service! Usually cleaning the room was only changing towels. They cleaned the room after our complaint at the reception. Two days later they didn't clean the room - only towels changed. Next complaint to the manager - next day room cleaned. Next day - just towels changed. 3rd complaint (2nd to the manager) - He said that the room was cleaned, but it wasn't - do we lied about that (we got pictures after cleaning)? No because we made pictures. After bigger argument with manager next few days was OK, but then the room service went down (their standard?) just changing towels. There is one restaurant for two hotels: Mura and Slavuna. There are long lines to meat. They put just few pieces of meat on the grill at once. So you have to wait several minutes for it, but if you miss that there is next long waiting time for that. I don't understand the situation that every day there was lack of spoons (do guest use forks to soup? I don't think so). Reception stuff are professional but not nice. When we reported room service problem (with showing pictures) he argued with us that the room is cleaned, but it wasn't. Does he think we would waste time to complaints instead going to the beach or bar? really? The hotel has two pools but 8 m long both of them. Luckily guests are aloud to use bigger ones in Gergana GENERAL TIP: If you don't mind dirty rooms and average food you can stay here
Great Family Friendly All Inclusive Resort
We have gone to this hotel 3 times now with our family and it never disappoints! The kids entertainment is fun, the food is plentiful and we love the various pools! The beach is clean and beautiful! You can walk or take a train down to the park center for various other activities for the kids in Albena as well.