The back to front hotel.
Reviewed 17 September, 2021
First impressions hotel looks OK but in need of some refurbishment especially outside. Bedroom better than expected but no remote control for the TV we did ask daily but never got one.now for the bad stuff, reception area is located at the bottom of a steep hill and as a fit person I found it hurt my legs going up and down and would not like to tackle it in icy conditions and how people with walking difficulties and wheelchair users find it I am unable to describe. On the ascent to the road in winter time you.may need the services of a sherpa. Food was average and self service buffet style and was often cold when you get to your table and some was difficult to identify if covered In batter or bedcrumbs, needs a daily menu posting. One night there was no cutlery available and the place even ran out of milk. Staff I met were very friendly and no doubt under pressure but coped very well with all the complaints about the food, and other complications 10 out of 10 for them.
The only members missing from the staff was Basil Fawlty and Gordon Brittas as the staff were only doing what higher management tell them to do,
On a final note it could be a much better place to stay if the reception area was moved to the street level and the food was hot ,don't know where this place got it's 2 star rating from I guess it was the skip at the side of the hotel. Higher management treat your paying customers and dedicated staff team better and maybe you will get better reviews of your hotel .
Emotional Rollercoaster: An Exquisite Experience
Reviewed 13 September, 2021
Our stay at Britannia Java was full of ups and downs and twists and turns. Two ladies in our 20s, in the fairytale like city of Edinburgh, would this tale turn into a horror? Read on to find out...
We arrived on a dark evening - the vibes were nefarious 😎 We were greeted at reception by a lovely young woman who informed us that, regretfully, the twin room we had purchased was no longer available. However, to compensate we were upgraded to a luxurious double - which wasn't an issue for us but may have been for others. The room was pleasant but was missing the medieval portraits as were advertised in the hotels online pictures. This was quite upsetting.
The room had good facilities, a desk was there. The shower worked with some persuasion, although the temperature dial was lost. Also had a television, mostly showing Swedish entertainment. The WiFi was not free as advertised, it lasted only 20 minutes without a paywall. Bed was fine but a little bit hard and shook violently when guests in other rooms opened or closed their doors, we were slightly bruised. Temperature was comfortable and we both slept well. Loo roll was abundant and this pleased us greatly, but sadly no milk to accompany our beverages.
Checkout went smoothly with the exception of a strong police presence. £7.50 is alot for breakfast.
Very handy location for the museum of modern art and only a swift walk into the city centre. Hilly, but invigorating.
Overall, we would rate this a perfect stay. This was our dream hotel experience. 11/10.
Wouldn't go again.
Reviewed 12 September, 2021
We booked a mystery weekend trip with National Holidays.
We were pleased when we learnt the destination was Edinburgh.
I am disappointed with National Holidays for using this hotel. It is run down. We had a few rooms as there were a group of us, some of the rooms had an awful smell. Mould on one of the duvets. Bathrooms really need deep cleaning (doesn't take much to clear hairs from the sink hole or wipe under the toilet basin).
Really not great for people with mobility issues as the hotel entrance is at the bottom of a steep bank.
Awful. Never go back again
Reviewed 11 September, 2021
Awful hotel. The food was cold and inedible. After many complaints from all guests, nothing improved. I wouldn't let my dog eat the food that was being served. This is not on whatsoever. I estimate that we spent around £150, which we shouldn't have been required to do.
Furthermore, the cutlery was filthy. The bar was constantly out of stock and on one night it didn't even have any cold drinks!
I understand that Covid has impacted the travel sector, but this particular hotel had 4 staff to serve around 100 people. Comments were made by the local taxi drivers that the hotel was 'One of the worst hotels in Edinburgh.' It was described as being like a hostel rather than a hotel.
I was really looking forward to our much needed break away but it was totally ruined! I have been away with Shearings a number of times and this has totally put me off booking with Shearings again. I paid good money for this holiday and had to incur avoidable costs for meals out.
Bring your own air conditioning
Reviewed 10 September, 2021
Arrived this eve. Originally booked in a room with no window ! ( is that even legal ) then moved to a room no air conditioning
No phone in room
Called down on my mobile charged 13ppm. Held on for 5mins to be cut off
Heat in room unbearable window only opens 2cm
No fans available …
No air conditioning
Went to reception told all fans were in use …
When I complained about the shocking heat in the room and asked what we should do
The answer from reception was..
“well you can check out if you wish “22:10 in the evening up at 7 tomorrow for work supposed to be here again tomorrow night !!!!
Edinburgh please get enough favs for your paying guests