Surprising Customer Service
Reviewed 20 September, 2021
Great local, rooms were ideally sized 1x4 & 1x3 people. Check-in we were meet by 2 very friendly members of staff who help take our luggage to our room and provide info on breakfast along with clearing routines or the lack of clearing due to COVID. Staff informed us that if we needed anything to let them know, during our 3 day stay it became a pain to chase staff for toilet paper, milk, tea, we were very surprised that at no point were we offered fresh towels.
We breakfasted at the hotel on our first morning, website price £10 actual hotel price £12, must have been the cooks day off as what was received a greasy mess, after a mix up with breakfast order rather than use good customer service skills manager thought it was ok to cause embarrassment to one of our party.
Lovely hotel but not the best service
Reviewed 17 September, 2021
The hotel itself is lovely and the room we were staying in was gorgeous, with plenty of room for the two of us.
However, we did encounter a few issues and felt that the staff weren't the most helpful. We arrived and our room had not been cleaned (with the previous guest's covid lateral flow tests still sticking out of the bin!), which wasn't the best, especially as we had contacted the hotel beforehand to let them know our time of arrival. We then had to wait in the room for around half an hour before it was cleaned, which put us off schedule for a while as we couldn't unpack... the man on reception had to come and clean our bathroom himself as we were informed that some of the cleaning staff had 'fallen out' and therefore gone home (!). Our bed linens also weren't delivered until later in the evening.
Thankfully we didn't encounter any other problems, and all in all we had a very pleasant stay apart from our initial arrival! Room itself was very spacious and well decorated, with good amenities.
Reviewed 12 September, 2021
Stayed for 3 nights when we was told we was in basement thought it was going to be bit basic but room was stunning with our own little patio.staff all very helpful and friendly and very informative about area and transport links and parking .breakfast was really nice with good choice .hotel was lovely and clean shower was a bit under pressure but over than that no complaints excellent location fron City centre would definitely stay here again.
Uncomfortable nights sleep
Reviewed 25 August, 2021
This hotel is misleading in showing you their rooms without explaining they have separate buildings to the hotel where unfortunately we were staying, very dusty entrance, and old bedroom fixtures and fittings, a very uncomfortable bed and no hot water in the morning for a shower. On raising a complaint to staff the next day, I was assured the manager would contact me, which didn't happen, until I took to social media, no apology was offered, very poor customer service, would not recommend staying at this hotel.
Room was small and very stuffy
Reviewed 23 August, 2021
- the staff were very friendly and helpful
- fairly good location for town and airport
- room is small and stuffy, does not look like the pictures. Very warm and difficult to sleep even with the window open.
- all the decor is old and needs a refresh, some damp in our room.
- they did not turn down our room even though we put the sign out.
- the breakfast isn’t anything to write home about but ok as it was included
- the shower was a trickle that was directed at the wall.
- the walls are thin we could hear a dog barking in the next room and people talking.