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Información de la propiedad
Este sencillo hotel se encuentra en Suburbios.
Check-out hasta las: 11:00
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Cockroaches in room, not as clean as advertised, lack of front desk presence
Opinión escrita el 3 de junio de 2021
I wish I could give this hotel a better rating, but my stay was ruined by nightly visitors (cockroaches). Overall the property out front appears nice. Interior is outdated, staff were very friendly but there was rarely ever anyone at the front desk, making it really hard to request anything or bring up during the stay. Wifi never worked for me, because my name wasn't connected to the room and was under another guest's name. Room: Mostly clean (bedding, shower/bathroom). There was a sticky dirty spot in the upper left corner of the closet. Room could use some TLC, the furniture wasn't in the best condition (paint missing/chipped, some old stains). Didn't see any cockroaches in the daytime...however during the night I found at least 3-4 tiny cockroaches, with most of them around the toilet and bathroom floor. The one that took the cake was the one on the nightstand!! I had to put my food in tight storage for fear they would contaminate it. The garbage room was straight across my room (314), which often the trashes were nearly full. I can't speak for other rooms that are farther away. I called ESA's customer relations and notified them of my bad experience with the cockroaches, wifi issues, and the fact they continue to send emails under a different guest's name (Constantin isn't my name). I was told that a representative would be in touch with me. That was almost 1.5 weeks ago. I have stayed at many places that were 1 star hotels without a bug issue, and this is the first time I have had to deal with cockroaches in a room I was paying $150 a night for. This was my 1st experience with ESA, and will be my last.
Opinión escrita el 21 de septiembre de 2020
I drove in from Minneapolis young lady @ the desk had so much personality very full of energy if I come back it would be because of her employ of the year thanks for all you did during my stay Brittany
Opinión escrita el 19 de septiembre de 2020
My stay has been both comfortable and most pleasant. Along with excellent accommodations and a friendly staff the hotel is very safe. Tim, Melissa, Aaron and Shegil-I will recommend Extended Stay to all my friends.
A $75 hotel for $135
Opinión escrita el 9 de septiembre de 2020
IF this room had cost $75, I would have rated it a three star stay. We navigated to the nearby Hampton Inn (which cost less and was lovely inside with a warm greeting from the man behind the desk) only to have just missed the last room. There is a nice Extended Stay hotel near our home in Southern California so I booked a room and paid over the phone before going inside. It looks nice from the outside. Once inside (where the door said “lobby”), there was a desk area of sorts and laundry machines behind it. It looked all closed up with no one to help or greet us. I had to try calling on the phone for help! If I hadn’t already paid, we would have left for sure. Finally a young woman came from somewhere. She was wearing her mask incorrectly. Was short with us and not welcoming. The carpets were filthy, but ok, hotel carpets are highly traveled. Then we got to the room! Where do I start? It wasn’t dirty so they get a star for that. But no hand towels, no wash cloths, no coffee maker or way to make tea (I walked to the local gas station for tea!), no conditioner and not enough shampoo for both of us (I gave up trying to brush my hair out). Supposedly a grab and go breakfast- no sign of it. No coffee or tea this morning AND STILL NO ONE AT THE FRONT DESK SORT OF THING TO ASK. If you can, call Hampton Inn across the parking lot and reserve a room there!!
Opinión escrita el 10 de agosto de 2020
Convenient location, And clean facilities and great service. Laundry onsite, friendly workers, a little outdated. Convenient parking lot. Always a great stay. Freeway accessibile and has shops near by for food or clothing