Pets not allowed.
Values realeated to administratives fees are already included at the moment of purchase at the HURB website.Local fees, services fees and resort fees may not be included and should be paid directly to the hotel.
Based on 65 reviews
This place is ABSOLUTELY TERRIBLE. They gave me... a single woman staying alone a room that does not lock from either the door or deadbolt to the outside hallway. I had someone come open and walk into my room at 5 and even with the staff knowing they do nothing to fix or help the situation. When I spoke to the girl in the front desk in the morning since the overnight man was a useless POS she said oh maybe it was him as if having some random man walk into a womans room is normal?!? Ps it was not him. After asking and asking to speak with a manager and being told no countless times, then the manager was on his way then he wasnt, then he was again but in 2-3 hours. then again you guessed it he wasnt coming. and although all I wanted was to speak with him and he called a good 10 times while I was at the desk she would not pass the phone. finally they said they would comp a new room for the night and like everything else within 5 minutes everything changed again, this time they changed their mind and told me I have to leave without them taking any responsibility or making any other accommodation. The customer service is TERRIBLE the man over night is SO rude screams and hangs up calls, the manager is completely non existant coward and the girls are just useless. The only friendly person they had on staff was the room cleaner. If you take your safety seriously stay FAR AWAY FROM THIS NIGHTMARE!!!
ok place for fun
I liked the price and the area was convenient for us. My girl friend didn't really like the place at first. She said, she felt the neighbourhood was "sketchy". Was walking around the room uncomfortably in her high heels, tight short black skirt, stockings, a tight shirt, costume jewelry, and long blond hair. Kept saying this is a "hooker hotel," the irony of her words not lost on me. But she settled in and we had an good time. The hotel was quiet and clean, and after her initial discomfort, it turned out fine. We'll probably stay there again. (btw I didn't think it looked like a hooker hotel).
STAY AWAY !!!!!
Let me start off by saying I was a store manager for a fortune 500 company in Pittsburgh Pennsylvania. My complaint and experience is this, had stayed here total of 3 separate weeks. First week was great accommodations for the room are fair, second week toilet had non matching nor fitting tank lid, sink stopper non working, internet randomly stops working at odd times. Most of all went down to reception on Saturday the 26th and spoke with front desk personal. Extended our stay till thursday the 31st as when my husband is flying back to the UK. I was very clear as check out on the 31st as again that was the day of his flight. This morning on the Wednesday October 30th were rung by front desk stating the room wasnt paid for the 30th to 31st. Went down there and talked to front desk personal and the Manager/owner was also present. They then proceeded to state that the room wasnt paid for, then we explained that had extended till the 31st as thats the day he is flying out. Went into a slightly heated debate over this. As being in customer service, they need to understand within reason that the customer is always right. Why would I book till the 30th to have to move to another hotel for one night! The oddassity to call me a liar to my face as a paying customer is very repulsive. The room is decent but if you want to be treated as a human being I would steer clear of this establisment. He needs to go back to business school to learn how to run a business and apparently some manners would be nice as well. On top of all of this their rate changes from weekdays (87CAD) to weekends(95) as all hotels/motels, but when we explained the situation, said to his front desk worker to take 20 dollars off of 120????? So in short jack up the price to 120 then take off 20 to still make more even thought it was their own clerical error. When in customer service it is common practice to own up to your mistake and take care of the customer within reasonable parameters. Not to call the front desk worker while she was in College class and ask her side of the story. Not to jack up price to make someone think theyre going to get a deatl when it was their own error. Not to be rude and through hate speach and slander about a gay couple. Worst mamagement and etsablishment.
dirty and noisy
no extra lock on door even though door opened to parking lot; both beds were noisy, squeaking and creaking; our plumbing was noisy when another room flushed; a used condom wrapper found beside bed. That was the straw. We left.
Rooms may not be luxurious, but they are simple, reasonably sized, and clean. Ursula and Mahesh in the front office were incredibly courteous and helpful. The value was great since I needed to be in Toronto for almost two weeks. I would happily stay again.