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Nice Clean Large Room
Opinión escrita el 6 de Julio de 2021
The hotel is easy to get to from I-70 and is just a short walk to the El Rancho Brewery!
Check-in was efficient and the staff was very nice. Our room was a suite style which had two large beds, a sitting area with a small fold out couch and chair, and two TVs. Very nice room. Also had a fridge, microwave and coffee maker.
Breakfast included good coffee, breakfast sandwichs that you microwave, fruit, cereal, etc. The breakfast area was nice.
My lovely wife’s comment was that we were charged $2 for the use of the in-room safe, which we didn’t use. The front desk told my wife this was a mandatory charge whether or not you use the safe. My wife said the additional mandatory charge was not disclosed in the reservation information.
Great Hotel in a Great Location!
Opinión escrita el 27 de Junio de 2021
My family of four stayed here after a trip up to the summit of Mount Evans. The hotel was in a great location, had a great "mountain lodge" type of feel to it and the staff were all amazing. Special shout out to the gentleman who checked us in, Ezequiel. He was so polite, professional and courteous. He was quick to spark up a nice conversation, asking us about our trip and our needs and was very helpful every time I needed help with something. Comfort Suites is lucky to have him serving their guests. Otherwise, the room was spacious, beds were comfortable and the breakfast was decent given COVID restrictions in most hotels. I enjoyed a microwavable breakfast sandwich and a muffin. They also had fruit, cereal, and breakfast burritos. We also enjoyed coffee, orange juice, apple juice and milk.
Opinión escrita el 21 de Abril de 2021
We loved our stay at this hotel. Our room was spacious and clean, the front desk staff were friendly, the location was great (close to several outdoor places to visit), and we slept well.
The view from the upper floor in the front of the hotel is stunning!
Poor customer service
Opinión escrita el 22 de Febrero de 2021
Prior to the pandemic, we chose this hotel for our wedding guests to stay at. Our wedding was supposed to be in July, but we had to cancel due to the coronavirus. Every single vendor, besides this hotel, accommodated us and were very understanding to the situation, the cancelation doesn’t lie in our hands when there is a global pandemic. When trying to reschedule our stay and rental of a room for the bridal party to get ready in, the general manager of this hotel refused to refund me for a room that we could not even occupy due to the state’s gathering policy at the time. Not only did she refuse to refund me, but she started yelling at me over the phone. Very poor customer service, very poor human decency in general. I would never support a business that is so greedy and so hurtful.
Opinión escrita el 26 de Novembre de 2020
This is a top of the line Comfort Suites in an incredibly beautiful area! The staff is friendly and courteous. The common areas were clean. Most importantly, the room was very clean and the bed was very comfortable. It is always nice to have a microwave and mini fridge. Will definitely stay here when in the area.