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Don't stay here....Horrible customer service...No housekeeping and manager appears to be non existent.
Opinión escrita el 15 de Julio de 2021
We had a reservation for 4 nights and room was paid in advance through Priceline.. Big mistake. We arrived and checked in. We noticed that lobby and halls were not very clean. We were assigned a room and upon entering, we noticed that bathroom was not very clean and when we opened the closet, dirty sheets were wadded on the floor along with a blanket and some pillows. When we pulled back the bed, the sheets were wrinkled and stained. It appeared the bed had not been changed but simply made up. I went down and clerk gave us another room and remarked that they hade a lot of problems with housekeeping and they gave us another room. When we got to that room, we noticed dog food scattered about on the hall floor. There were dirty sheets on the sofa bed and no towels. I went back down to the desk and clerk gave us unfolded sheets (could have been dirty) and towels. She said she was sorry. She said report it to day clerk the next day. At about 100 am someone tried to enter our room. When I called the clerk, she said they were checking rooms. Said she was sorry but had forgotten they had moved us to this room.
The following day, I reported it to lady at front desk and she made notes of all that I told her for housekeeping. We went out for the day and returned late to discover that room had not been cleaned. No towels again. The new desk clerk went and found us some clean sheets and tried to find batteries for TV remote. Could not turn it off. Man who seemed to be the lead desk clerk said housekeeping was ridiculous, ridiculous. New remote she brought did not work. TV still on. Dog food still in hallway on the floor.
The following day when we left at 815 am, someone was sleeping in the lobby. I called about 100 pm to be sure room would be cleaned. The lady said yes that it was assigned to be cleaned. Came back at nite on 3rd day. Dirty room. Male desk
told me he was not doing anything for me. Next day I reported all above and when I returned in pm, the room had finally been cleaned. TV still on. I decided to check out and forfeit the last night. I paid for a room at Drury Inn and had a good nite's rest. This place is dirty, has no customer service and no management evicently.
The worst customer service EVER
Opinión escrita el 22 de Junio de 2021
I booked a room, paid in advance and listed in the reservation that I would be a "Late Arrival". I call the afternoon of the day of my arrival to remind them that I would be a late arrival. When I arrive at 11:30pm the door was locked and a hand written sign was taped to the door, it read: "We are Aboslutely(sp) no rooms avaibble(sp) .Access the hotel using side door. Use rook key . Main door are locked untill(sp) 6am. //. Sorry!! Have a great night. I called the hotel phone a number of times-no answer and i knocked on the windows -no answer. I called a number of hotels in the area--no rooms. Finally I found one in Mt. Vernon and arrive them about 2am.
I call the hotel the next morning and explained the situation and after I told them I had a picture of the note on the door it did appear to peak their interest. I asked for a credit on my CC and did receive that shortly. To date I have not received a call nor email offering an apology. POOR CUSTOMER SERVICE.
Do not stay here!
Opinión escrita el 21 de Junio de 2021
When we checked in on a Sunday night, there was only one (not professionally dressed) person at the desk. There was a line to check in and it took her a while to do everything. We got our key, and we're directed to a non working elevator. After we lugged our luggage up to the second floor, we discovered that neither key worked. Went back downstairs, got the key reprogrammed. We discovered discarded towels behind the door on the floor...those were the only towels in the room. We called the front desk, they said that they were sorry, due to employee outages, there were NO CLEAN TOWELS IN THE HOTEL! She offered no alternative. My husband immediately went into a housekeeping closet and came back with lots of hand towels. When we checked out, they didn't recall our phone call the night before ..same clerk, same outfit. The business license wasn't displayed and when we asked to see it, she was shocked and asked if we were from corporate! We told her that it was supposed to be displayed...she was clueless. We asked for the manager...he had just left, she said, but gave us his card. I spoke to another customer as we were checking out and she had similar issues. We are choice hotel platinum members, and have been gone for 20 nights on vacation across the west and southeast, and stayed in Choice hotels. All of them have been acceptable...some could use some updating, but none have been this unacceptable. No towels? Is that even legal? We would have appreciated a phone call ahead of time, explaining that they didn't have towels, then we could have made arrangements to stay at a hotel that did have towels!
Avoid If At All Possible
Opinión escrita el 17 de Junio de 2021
This hotel has two things going for it--and only two. It has cool St. Louis-area photography in the lobby and rooms and it has great water pressure in the showers. Otherwise, it is terrible. Our bathroom had been cleaned, but not well. There was ample dust evident in the room. We had one member of our party who was going to sleep on the sofa bed--so we took out the bedding to find it all wadded up and crammed into the bag. I carried the whole bag down to the front desk to ask if it was clean--because it certainly did not appear to be. (Why didn't I just call the desk? The rooms have no phones!) When I got to the desk and asked if it was clean the attendant said, "I have no idea." I commented that it did not look clean, with the sheets and blanket just shoved in, to which she commented, "They don't fold our linens." I asked if we could get another set if bedding and she said no, there are no extras, she would have to take a set out of another room and would have to get manager approval to do that. We made do, but I would not stay there again. There are plenty of other hotels in the vicinity.
Opinión escrita el 8 de Junio de 2021
This Hotel is a place to stay away from. Dirty from the time we walked in to the Front Desk. We had two rooms reserved, but had to leave the really really filthy one and move in together into one room (4 of us).