Best Western Plus Fergus Hotel

My husband and I went ice fishing outside of fergus and decided to stay a night close to the lake so we could go again fishing again in the morning. Our over all experience at the hotel was good. It’s a nice clean hotel. We use best western almost every time we stay alway. My only issue is we used a cc to hold our room but we’re paying cash. I know every hotel has different policy’s for damage deposits. However I didn’t enjoy that it changed from $150 to 500 for the night. We were 2 adults in mid 30s.

Comfortable stay following my daughter’s wedding in Elora. The room was clean and the beds provided comfortable sleep. We woke at 9:00 so we were unable experience breakfast at the facility. The hotel was close enough to provide a 5-10 minute drive to Elora Mill in Elora.

This BW was very clean and most of the staff were friendly. The individual who checked me in was not super friendly but all of the other staff were great. My hotel room was nice and clean upon arrival and seemed as though it had not been stayed in in a while, which I liked. The location is really good close to a Wal-Mart and LCBO along with a few other grocery stores and such. The only bad thing I have to say about this stay is the grab and go breakfast. With dietary restrictions it is usually hard enough for me to eat at the hotels and at fast food restaurants but most of the hotels during COVID-19 have been offering eggs either hard boiled or wraps or something. This hotel unfortunately just had a bag with a fruit, a baked good and a water and you could grab a yogurt from the fridge. Unfortunately I am not able to eat any of those things so it was only useful to me for the water. I just wish they had more options for breakfast as I have seen at some other hotels!

As we approached the BW, we were a little apprehensive based on the parking lot, needed attention. Once inside, changed our minds, the lobby was clean, our room was spotless. We were a little worried due to COVID about touching things. Nice quiet room also.

I don’t leave town for work. Don’t need to. But when a client asks me to do some Reno’s on a cottage out of town because they trust us and our work, plus we treat them well, I go. So we’ve been in Fergus a couple days a week for a few weeks now. We stayed @bestwestern in Fergus and my room was infested with bedbugs. The manager didn’t even have the decency to call me till I called at 4pm the following day. He didn’t think it was a big deal and thought everything would’ve been fine since they gave me a new room. I asked how they were going to clean the room... he said, “we have a cleaning crew going in tomorrow(Friday) to deal with it. We stayed there Tuesday night. My recommendations to anyone going to stay there, DONT!!! To add to this, the manager asked what I “wanted” from this, in a demeaning way... I said a refund would be nice , as I got no sleep that night... He hung up on me I could really care less about the refund now! Please share this with everyone you know. This is not how you run a hotel!