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Pleasant stay conveniently located near Asheville airport & I26
Opinión escrita el 11 de Julio de 2021
I’m not sure when this location opened but everything seemed brand new. The lobby, hallways, bathrooms in the lobby, elevators & our room were spotless. Even the outside of the property appeared meticulously well maintained.
The property backs up to I26. When we got out of our car in the parking area, I was concerned this could be an issue. The road noise was loud but once inside the hotel, you could barely hear anything. And then once again, after checking into our room & realizing we were on the I26 side, I thought the road noise would keep me up at night. All I can say is they did an excellent job soundproofing this hotel. We both had an excellent night sleep on the comfortable mattress. We even saw an airplane take off across the way & didn’t even hear it from our room.
Everything worked perfectly in our bathroom. The room was clean, functional, spacious & well laid out.
Several chain restaurants are within walking distance. The Sierra Nevada Brewery is less than a 10 minute drive away. At the time, reservations were required to access the Brewery. We were able to purchase Starbucks coffee in the morning at their bistro located in the lobby.
The staff was super friendly, professional & helpful. They were kind enough to let us store our luggage during the day after checkout so we could hike without worrying about our luggage in the car & retrieve it later before going on to our next destination. I would highly recommend this Courtyard to anyone.
Awful bed, can't get charge reversed
Opinión escrita el 28 de Junio de 2021
Front desk was very pleasant at check-in and room was clean. However, they didn't have luggage carts (said it had gone missing) -- offered me the laundry bucket instead, but we weren't able to use that because it was too deep to practically load our luggage into it. The bed was very cheap and uncomfortable. Even though the room appeared new, the bathroom faucet leaked all over the floor, soaking the bathroom floor. I booked it on Hotwire, so was charged for that, but then the hotel charged me AGAIN for the room, and now after 2 phone calls, I can't seem to get the charge reversed. They told me they just needed my credit card for "incidentals." I wouldn't stay here again.
Opinión escrita el 11 de Mayo de 2021
I was laid off as a result of COVID. I sold my home in Florida and decided to move to North Carolina. The movers picked up my furniture and I loaded up the car with my two French Bulldogs and my daughter. The car looked like National Lampoons Vacation packed to the roof. I had planned on stopping but drove 14+ hours and called along the way and spoke with Vicky. I got there late at night. She could not have been nicer or more accommodating. I had arrived “home”. I had stayed for years at this hotel. I love it. They are centrally located, kind, it’s very clean, have all the bells and whistles. She had a cart for me. Asked if I needed anything. Asked if we were hungry. Did everything she could to let us know we were home. When I got up during the night to walk the dogs there was always someone around. I felt safe. The morning staff was amazing. Greeting us by name including my fur babies. I can’t say how grateful I am to Vicky and her amazing staff! They treated us like we were royalty at a time that was difficult and we were vulnerable.
Great Room and Amazing Staff
Opinión escrita el 23 de Abril de 2021
Hotel is very convenient to the airport and I-26, in a safe area close to shopping and eateries. The staff at the front desk and bistro were very friendly. Rooms were spacious and very clean. Liked the walk in showers as opposed to the tub/shower combo. Would definitely recommend.
Perfect Place to Stay
Opinión escrita el 19 de Marzo de 2021
My most recent trip to Asheville, NC came with a nice surprise! I stayed at the Courtyard Asheville Airport for 6 nights and enjoyed a great night sleep every night. Not only are the rooms clean and the beds comfortable, the location is excellent and only a short drive to the North Carolina Arboretum or Biltmore Estates. In addition there is a shopping center across the street and two well known mid priced restaurants next door. I would like to say a special thank you to Sydney, Annette and Kayla at the front desk and Travis in Maintenance for ALL going above and beyond their usual duties to provide exceptional service. J. Swanson