Maximum number of pets per room 1.
Values realeated to administratives fees are already included at the moment of purchase at the HURB website.Local fees, services fees and resort fees may not be included and should be paid directly to the hotel.
Based on 215 reviews
Average place to stay
Ok location for a stop in Florence, near city center. Price was ok and breakfast was good. The owner was really helpful leaving us the keys to our room as we did not read the part where it said latest time for check in, luckily we had money in our skype for a call (there was some free wifi outside the hotel) and we were able to get in. Room was ok too although there are WAAAY too many rules for the guests...(no washing clothes in the bathroom were one of them or else will be fined) I mean its understandable for the hotel to let the guests know that they can't do that in their hotel due to high costs of water receipts? but another thing is to have a list of 10-12 things of what a guest cannot do or else will be fined. What are we in kindergarten?
Worst Customer service of life.....
Stayed there for 2 nights, first impression of this hotel (sorry correct me, It's a B & B apartment on one floor with around 10 rooms reception are and breakfast place everything on one floor....and they call it a hotel...should have been named as serviced apartments Entering into this place with no lifts and carrying heavy luggage by self was hell.. When we buzzed the intercom for access couldn't hear anything had to wait for 10 minutes so pressed it twice again, got access finally and went upstairs and the first contact with receptionist (seems to be the manger of this place ) he's was very rude and started to yell at us....why do you guys press the bell so many times with an angry man's face....no hospitality whatsoever....doesn't care about the guests who are giving him the business Later when we wanted to extend one more night as our plans changed... Went to check the prices, he gave us higher price than online and we found a cheaper one on Agoda and asked him we can get better price as it's cheaper online.... He then immediately blocked the rate on Agoda in front of us and said us you wouldn't be able to book online for one night but can book for 2 nights.... he knows that we are tourists as reason was trying to sell us the room for expensive price... We decided not to stay there and booked different place for cheap price which was much better.. I have later checked the price online after we checked out again on Agoda, he has again reopened the booking and priced it even less than the first one This person doesn't know how to look after the guests and doesn't know how to run a business What a shame...!
Below Average Hotel
Stayed here as there were no rooms at the Suore Oblate Monastery a couple of doors down. Had a single room which felt a bit like a prison dorm room, very small, the bathroom was an afterthought and there is no way an above average person could possibly use it. There are three steep flights of stairs and do not expect any help with luggage. Breakfast room is very small and serves cereal, croissants, packaged ham, cheese and boiled eggs. No real common areas. The walls are not soundproof so you can hear everything from the rooms around you. The double rooms did look much bigger so they could be an option. But unless you are on a very restricted budget there are much nicer places to stay. I would not stay again.
Average but the bathrooms were problematic.
No elevator and it's on the third floor but that wasn't a problem for us. The staff was generally nice although they were hesitant to provide additional toilet paper. The shampoo, conditioner, and soap are all-in-one and there's barely any of it so we had to buy additional supplies at the market. The toilet was inside the shower so the entire bathroom got wet after a shower. The room itself was the bare essentials. Tiny TV with a broken remote.
The hotel is a 20 minute walk from the train station and located in the city centre, very close to Duomo. There is no elevator in the building and the hotel is on the third floor which is a hassle with luggage. We booked a breakfast included room for 3 people for 3 nights and requested 3 single beds. One of the beds was uncomfortable so we asked for a change the next day and once another bed was available, it was replaced. The rooms were outdated but clean. The bathroom was a bit shocking because when you take a shower the entire place gets wet as there is no shower cabin but they always had hot water. The breakfast had variety and was fulfilling. The hotel had wifi but it was a bit slow.