Racist morning staff member
Reviewed 10 June, 2019
WORST HOTEL EXPERIENCE IN MY LIFE! reception staff was nice except for the one who checked us out, was extremely rude, wanted to charge us more money although he called his boss and she said to him that he shouldn’t, he mocked me and my friend once he took the money remaining in the bill, he literally kicked us out of the place then Threatened us of throwing our luggage outside although we agreed with his boss to leave the luggage until 11:00 AM, he pushed me away and hurt my arm.... there was no one to complain to.
Was a horrible experience that almost ruined our day. TOTALLY UNSAFE PLACE for residents if the staff insult their customers in words and physically.
Reviewed 25 September, 2018
I've never been so appalled by a hotel! First of all, in order to get here you have to walk through some sketchy vendors selling leather and fake purses, not a good experience already! Then once you find the place (not a sign in sight for the hotel name) you ring a bell and get buzzed in, you have to wall up a few flights of stairs and enter a dingy area with a desk and everyone's luggage all out in the open. The woman behind the counter was super nice and was the best part of this experience, but she did tell us that our bathroom was not in the room but was supposedly private, so we said ok, then she showed us our room....this was less than a hostel, put some bars on the windows and doors and we got ourself a jail cell! I had to use the restroom and by the time I got back my boyfriend said we cant stay here, it's not even safe! There was a pipe outside our window that anyone could of climbed up and into our window that had no lock, there was zero air conditioning the room was so stuffy there was no way we were staying there! So by the time we found a new hotel online, because the wifi was ridiculously slow, we decided to check this hotel out on other review sights, apparently someone doctored up this place or made a fake review page because we read bed bugs, that was all it took for us to decide to book another hotel asap and get out of there! The woman at the counter was very nice, gave us our passport photo copy and said I'm sorry. I did however go onto the sight I used to book this hotel and it shows that we were a no show which is not correct at all, we got no refund and had to pay for another hotel...lost $80 plus paid another $100 for the new hotel....horrible place to stay and horrible first impression on Florence!!! Dont even waste your time! This should be a zero star hostel!!!!!
Florence 3 day stay
Reviewed 25 June, 2018
Had a excellent stay. Friendly staff. Perfectly located near market. Within walking distance to some of Florence Italy's beautiful monuments and wonderful museums. The statue of David is worth the trip alone.
It was a terrible experience.Do not book this please......
Reviewed 9 August, 2017
We were 2 adult and 1 child and it was informed to the hotel prior only and after breakfast he just snatched the keys which was very horrible and insulting feeling. When we asked the reason he told that first pay for your child's breakfast which was 5 Euro and then only I can give you the keys and surpisingly he was owner of the hotel.The rooms very too dirty and bathroom was arghhhh dirty and mosquito harassed us whole night.
Reviewed 27 July, 2017
To say we were disappointed with this "hotel" is an understatement. We booked rooms months in advance and chose this place because of it's location. Upon arrival, the manager tells us he messed up our reservation and that he only has one room available for our family of 7. He finally offers another room, or closet is a better term. It had 2 small beds and a sink....for 3 people. Oh, and we had to share a bathroom with all other guests on the same floor. The room for the other 4 of our family was dark with no A/C, no Wi-Fi, light dangled from the ceiling by a cord, moldy shower, and gnats flying in the windows during the night and biting us. The manager was rude and acted as if we could go elsewhere. We stayed one night because we had no where else to go. We actually had to ASK the manager for a discount after he put us in a closet for the night. He acted as if there wale should pay full price for the closet he put us in. He was rude and does not care at all about the comfort or well being of his clients. I would describe this place as a hostel, not a hotel. Huge thumbs DOWN.