Pets not allowed.
Values realeated to administratives fees are already included at the moment of purchase at the HURB website.Local fees, services fees and resort fees may not be included and should be paid directly to the hotel.
Based on 778 reviews
Great room for the price
I live down the street but needed to stay a night out of my house, so I rented a standard room for one night. It was nice and clean. Very comfortable. The front desk people were very nice. It was great for the price $68. Due to Coronavirus they weren’t doing the breakfast and the pool was closed. The only reason I didn’t give it a 5 star is because I asked for a late check out and the lady wasn’t rude but very matter of factly said “no, everyone is asking for a late check out this morning.” Most hotels I’ve stayed in always accommodate late check outs so I was a little upset about that. But other than that everything was great. Very clean room.
Best Western will always be my number one choice! Great stay always.
I stay at Best Western quite and have enjoyed every stay at the Best Western Hotels in Fort Worth, Texas. Hotel Staff are pleasant. At times I’ve had to go the cheaper route for a hotel stay and Best Western has accommodated me from time to time with great deals. I’ve also signed up for there rewards program and I’m exceptionally happy with the great rewards. I’ve also been able to enjoy a free night stay due to the member rewards program. Thank you Best Western!
Terrible Customer Service
The hotel facilities were decent, but the manager at the front desk on the morning of checkout was rude on a level I’ve never seen in 30+ years of business travel. I had unexpected meetings on the morning of my Tuesday departure, so I went to the front desk and asked if I could please get a late checkout past the 11:00 AM standard — noon at the latest. That’s not an extreme request, and I’ve never known a property that balked at accomodating an hour. Unfortunately, the manager’s response was disappointing. There was no smile, no greeting, no pleasantries, and no explanation. He simply looked at me flatly and said just two words, “11:30” with a finality that made it clear there would be no more discussion. My meetings finished on time and my business partner and I returned to the hotel to change and check out. I was in the restroom in my room when the room phone started ringing off the hook at 10:50. My partner was in the lobby checking out and told me later that the front desk was calling rooms before 11:00 to push guests to checkout. I checked out at 11:02. In three decades of travel I’ve never seen a property that treated its guests in such an abrupt manner. The desk clerk on duty when I checked in the afternoon was first rate and extremely helpful. But the next morning I got the distinct impression the manager considered me to be an annoyance. That shouldn’t be the case in the hospitality business.
Good value for money hotel. Nice clean room with all the “bells and whistles” you would expect. Room service people were very friendly and made a very good job every day we were there. Reception staff were helpful, although they couldn’t fix the intermittent whining noise from the air conditioning, they did offer to move our room. Breakfast was not great but adequate. Would definitely stop there again.
Disappointed with hotel and with Trip Advisor reviews
I regularly stay in Best Western and I like them, but I didn't like this hotel because I was disappointed with age and wear. The towels were thin, worn and scarce. The beds were consistent with low quality hotel. We were locked out of our room by 10am when we were trying to take our luggage out to the car and had to prop both the outside door and the room door open with trash cans to be able to get in and out of the hotel! Very strange kind of service. Everyone on Trip Advisor was so kind in their reviews, but this is misleading for the rest of us, who would like a really comfortable bed and some towels!