Great hotel in ideal location for Funchal and Lido
Reviewed 14 September, 2021
We picked this hotel for its location and weren't disappointed. It is in between the Lido and Funchal. Ideal to walk in either direction. Both walks involve inclines/hills but it is Maderia after all. The hotel is very clean and rooms are cleaned every day. Pool area is well maintained and we never had a problem getting a bed. The indoor pool/whirlpool was lovely. Breakfast was really good. Always lots of fresh fruit and plenty of options. The coffee was out of a machine, which is my only criticism. Staff really friendly. Worth upgrading to a room with sea view. The hotel has recently been renovated so all furniture and fittings are new. Would go back.
Great, big, comfortable and beautiful hotel
Reviewed 12 September, 2021
First time in this hotel, although I have had more than sixty trips to Madeira Island in the last 9 years. Excellent location and the best facilities I've been to and there were some. Rooms with stunning views over the sea and the island and the best breakfast I've ever had in hotels, some even 5 stars. I just don't give 5 stars, because it has a problem that is difficult to solve, parking, it's really the negative point of these hotel facilities. With very few spaces available, due to the pillars, it is very difficult to maneuver and park in most places available for this purpose. But I must say, whenever I can, on my frequent trips to Madeira, I will stay here and highly recommend it.
Reviewed 12 September, 2021
The hotel was almost perfect. Very clean everywhere, all modern decor which was nice. Good size pool and nice indoor heated pool. Food always nice, although we only had one evening meal at the hotel but breakfast was always good, good variety. Staff were nice, bar and waiting staff were usually chatty which was nice. Bar by the pool doesn’t take card though so make sure you have cash! Rooms cleaned everyday and always immaculate. Only small complaint is the useless aircon. We asked at reception about this and a maintenance man came up the following morning to look and advised us to keep the card in al day but this made no difference so we had to sleep with the balcony doors open. Wifi largely very good. Perfect location to be able to walk to both the lido and the centre of Funchal. Pool towels and robes also provided which is a nice touch. Definitely recommend.
Reviewed 10 September, 2021
What can i say!! Superb!! Amazing!! Great food!!! spotlessly clean rooms!!! Perfect location!!! Beautiful views from the balcony!!! but the best thing about this hotel is the staff!!!! Every single one of them from the managers, reception staff, bar staff, restaurant staff, cleaners, gardeners, etc are an absolute credit to your hotel, they go out of their way to help in anyway they can to make your holiday that extra bit special, but my special thank you goes to johnny and the team behind the bar (i'm sorry i can't remember your names) on our last day we received some devastating news from home in england (our beautiful baby labrador dog became seriously ill whilst in the care of our son and passed away before we could get home to her) myself and my husband were totally distraught but johnny and guys sat with us whilst we cried and kept checking that we were ok, for this i can't thank you enough, that is what i call going above and beyond, you guys are totally fantastic and martin and i thank you from the bottom of our hearts, reviews on hotels are done every day but its the people that work there that make all the difference and we will never ever forget your kindness, thank you xxxx
Great hotel. Friendly and helpful staff
Reviewed 6 September, 2021
Nice hotel and the friendliest staff I have seen in all my travels. In fact the Island is very friendly
The hotel staff go out of their way to help and. It was a pleasure to have met them.
The hotel is in a good location although it is on a hill, but everywhere in Funchal is on a hill
There are plenty of cafes, bars and restaurants near by and a lovely patisserie
We were half board and the food was good with lots of choice and variety. My only comment is the shared tongs and spoons for the buffet is an issue during COVID times as everyone is touching the same implements. We had plastic gloves with us and used these every time and I would say that’s my one top tip.
The room was a good size and very clean and well serviced. We brought a travel kettle as there isn’t tea or coffee making facilities in the room
Good pool and lots of sun beds
I would definitely go back