Hotel correcto. Vistas espectaculares
Opinión escrita el 16 de Agosto de 2009
Hemos estado en este hotel de Madeira 5 días. La opinión general sobre él es que es correcto: ni muy bueno, ni muy malo, ni muy elegante, ni muy cutre... Un hotel bastante aceptable, con pinta de ser un 4* venido a menos y con un cierto aire "demodé". No es, ni de lejos, uno de los mejores hoteles en los que hemos estado, pero lo compensa con creces la situación. Está construido en un acantilado y lo mejor, sin duda, son las vistas. La localización es ideal, en nuestra opinión, alejado del bullicio de Funchal pero cerca de ésta. El hotel tiene un servicio de transporte gratuito a Funchal pero funciona bastante mal: la cuestión es que es una furgoneta no muy grande y, cuando se llena, ya no admiten viajeros, ni hacen más viajes que los estipulados que no son muchos. Hay que apuntarse en recepción por la noche pero nosotros no conseguimos plaza. De todas formas, no hay problema porque justo a la entrada del hotel está la parada del autobús en la que paran dos líneas (1 y 24) que llevan al centro y pasan frecuentemente. El autobús es caro, pero no sale mal sacando tarjetas de varios días que se recargan en unas máquinas.
El diseño arquitectónico del hotel es perfecto ya que se extiende en vertical por el cortado y las habitaciones disponen de enormes terrazas unas sobre otras, pero se han dispuesto de tal manera que se goza de absoluta intimidad en ellas ya que los de arriba no ven en absoluto la terraza inferior gracias a un saliente con plantas en el extremo de las mismas.
Nuestra habitación era la 708; bastante espaciosa, como todas, pero carente de decoración, es decir, sencilla. No obstante tenía todo lo necesario y las camas eran grandes. La televisión recibía el canal español, lo que no ocurre en todos los sitios.
El hotel estaba en general bastante limpio y las habitaciones (todas) son grandes y luminosas, dan al mar y tienen una enorme terraza. Los baños son enormes y también muy limpios.
La comida (buffet) es correcta también, ni muy buena ni muy mala. Aceptable. Normal y variada. Nosotros teníamos media pensión (cena). El desayuno también normal para ser un hotel (zumo, café, té, bollería, tostadas, bacon, huevos...)
Finalmente, el personal es también correcto: ni antipático, ni simpático; ni adulador, ni grosero; ni muy servicial, ni remiso. No ofrecen demasiada información sobre la zona (hay que pedirla). También gestionan el alquiler de vehículos (por cierto, trabajan con empresas de alquiler locales por lo que los precios son mejores que los que ofrecen las empresas internacionales, incluso en internet)
Nuestra calificación para el hotel es “CORRECTO”. No obstante, la relación calidad-precio es buena y nosotros hemos estado muy bien y muy cómodos en él. Si queréis lujos, buscad otra opción. Si queréis tranquilidad, vistas espectaculares y dormir oyendo el mar y no los coches o la gente gritando, éste es vuestro hotel.
Recomiendo el hotel
Opinión escrita el 19 de Novembre de 2006
El hotel esta muy bien comunicado con el centro de Funchal, ademas de que tiene autobuses propios, en la puerta paran dos autobuses urbanos. Esteticamente es normalito, aunque cabe destacar el gran ventanal que hay en las habitaciones y la amplisima terraza con unas increibles vistas al mar. En cuanto al servicio es excelente, o mejor aun diria yo. Sobre todo los camareros del buffet
Opinión escrita el 20 de Julio de 2021
My husband, daughter booked a two week stay at Orca Praia and I stayed here from 12th -17th July 2021.
Our initial impression was that it was clean and modern. The rooms all have a great view of the sea and most a large balcony with sliding doors that open most of the width of the wall but there is no air con.
The pool area was clean and spacious although down a steep hill at sea level and not suitable for anyone with mobility issues but it was nice to be beside the sea as beaches are few and far between in Funchal.
There are a couple of small beach bars along the coast which serve food but not much else so you need to get a taxi in to town which costs about €15 each way. There is a shuttle bus that runs morning and afternoon but not evening so the hotel is missing a trick there.
Breakfast is served in the only restaurant in the hotel and its buffet style. Now here is the negative side of review.
Obviously we are still in the midst of a pandemic but we came back to Madeira with Jet2 as we had holidayed here last October and felt very reassured by the cleanliness of the hotel ( Girassol) and decided to return.
The Orca Praia couldn't have been more different in terms of the restaurant. Now I will say that all guests HAVE THE OPPORTUNITY to check their temperature and sanitise their hands before entering the restaurant and there is a waiter/waitress at the entrance to try and enforce this but we saw people slipping through the net frequently and in-fact we didn't know we were required to use the temperature monitor or know how to use it until day 3 - my husband tried to stick his head in it when it only required your arm !!
There was also plenty of alcohol gel within the restaurant but again everyone needs to use it. All of the buffet style dishes had serving spoons that everyone was expected to use. In our next hotel we were given our own utensils.
So after our first breakfast my daughter did not feel safe. She is too young to be vaccinated but is very covid aware. We decided it was not worth the risk of a potential 10 day isolation or her getting really sick for the sake of going to breakfast and as she only usually has a croissant for breakfast thought there wouldn't be an issue with taking breakfast to the room. How wrong were we!
On the second day we asked and were told this was against 'the rules'. We pointed out that we had paid for three people to stay on a bed and breakfast basis and were told that she could have breakfast in the room but it would be an extra €5 for staff to deliver it each day.
We had a meeting with the duty manager and expressed our concerns regarding the breakfast set up and our reluctance to take our daughter their and she assureds us she would discuss this with the management team. Later that day our Jet2 rep contacted us having been contacted by the hotel and we told her our concerns. She was great and offered to move us to another hotel. We hadn't even considered moving or telling Jet2 but we did move and were glad we did.
On our last day at Orca Praia my husband and I went for breakfast as usual, early to avoid the crowds, and wrapped a solitary croissant in a napkin before leaving. As we made our way towards the exit one of the waitresses blocked my path and told me I couldn't take said croissant. As we continued the short distance to the lift we found the restaurant manager hot on our heels. Now in the lift, and in front of other guests, the manager started causing a scene, raising his voice and trying to stop the lift doors from closing, not adhering to social distancing and all over a single croissant -it wasn't even buttered! God knows how he would have reacted if he had known we also had a banana squirrelled away in my husbands pocket lol!
But seriously their reaction was completely unnecessary and disproportionate. You don't go on holiday for this sort of behaviour from the hotel staff and all over a croissant!!
A few days later we met our lovely Jet2 rep in our new hotel. She said she had tried to speak with the manager but he was not interested in our opinion and not willing to changed or even relax 'the rules'.
In contrast our current hotel (Pestana Casino Park) is a lot more relaxed. You don't feel like you're being watched by the staff just waiting for you 'break the rules'. You can sit where you want, inside or out. You get your own utensils for the buffet style breakfast. You can also take you croissant and cup of tea to your sun lounger and it doesn't need to be stuffed in your pocket for fear that the staff are going to pursue you out of the restaurant and challenge you which is a good thing because the first morning my daughter decided to fill her boots - not literally - with one of every pastry on offer!
So in conclusion if you want to stay in a hotel far from the centre of town where rules have to be strictly adhered to - with the exception of social distancing and sharing of serving utensils - and you're happy to pay for taxi's back and forth, happy for the daily steep climb from the pool, happy to spend your hard earned cash staying at a hotel where the management team have no interest in listening and acting on guest feedback and you want a lovely room with no air con then stay at the Orca Praia. We would recommend it though. Whilst you would never tire of the sea view your better off health wise and financially closer to the centre of Funchal.
Cue the managers response re following all the covid guidelines!!!
very nice stay in front of the sea
Opinión escrita el 9 de Mayo de 2021
With a stunning view on the ocean we had a great stay taking advantage of the balcony over the black pebbles beach. The staff was very caring about us and the panorama from the restaurant is fantastic. Spotless clean rooms and possibility to take the shuttle to the city center. Romantic sun rise and sunset from the hotel.
Opinión escrita el 1 de Mayo de 2021
The Staff and the view of the Hotel just great !
The nature is amazing. Location of the hotel is breathtaking. Activates all your senses and brings back the real human touch.
For me the best place to stay in Madeira 😁