Pets not allowed.
Values realeated to administratives fees are already included at the moment of purchase at the HURB website.Local fees, services fees and resort fees may not be included and should be paid directly to the hotel.
Based on 1725 reviews
A surreal week!
Make no mistake this is a lovely hotel and complex and we have visited a number of times - wouldn't stay anywhere else in Funchal. This time we were unfortunate in that it coincided with the outbreak of Coronavirus. There were no cases when we arrived and things were pretty normal. Within a couple of days things changed and every day brought in more restrictions to the point where nearly everything was closed down outside. As people went home the place became emptier and emptier. Our stay in the Eden Mar was brief and we were moved into the Residence with all the remaining holidaymakers and the Eden Mar was closed off. The Residence apartments are of course great, lovely and spacious, and the facilities in the rest of the complex were available, though most closed apart from the pool. There was no entertainment programme in the evenings but the Portofino bar was kept open throughout. It must have been an awfully worrying time for the staff as well as us - our flights were cancelled - but fortunately we got an early flight back. The staff were without exception excellent and did their best in what was a strange and unsettling week. We were kept fully informed at all times and with the shrinking clientele, waiters often had time for a chat to tell us how things were. So all in all a strange and surreal week but made bearable by the excellent service from the staff. We will be back!
“Eden Mar my second home”
Since 2012 I have visit hotel Eden Mar and Porto Mare many times, mostly 3 weeks every year but also a few times 4 weeks. The two hotels are in the same complex and belong to the Group PortoBay. Guests of Eden Mar are welcome to go around and enjoy the beautiful gardens, swimming pools, restaurants, fitness room and not to forget a wonderful playground for the children. I always have a Junior Suite with ocean view. There are many hotels in this area but Eden Mar and PortoBay was love at first sight and feels like home. Must say it has a lot to do with the wonderful staff who always assist you with advice and assistance. Every year I see returning guests, a sign that others also share the same opinion. The surrounding is perfect for a walk along the boulevard and to Funchal. If a walk to Funchal is too far a busticket for PortoBay’s own bus is available at the reception. I was lucky to be there before the terrible Covid-19 had started. Feel so sorry for this wonderful hotel group but I’m sure new guests will come, the same “old guests” are coming back and I’m already looking forward to my next visit.
Another Lovely Eden Mar Holiday
This was our fifth stay at the Villa Porto Mare complex and our fourth at the Eden Mar specifically, and the previous reviews I have posted still very much hold true. A lovely spacious, clean bedroom, great food and brilliant friendly service. What is different about this hotel to many of the others in the area is twofold in my opinion: This is not a concrete and glass monolith such as could be built anywhere in the World, but is more Madeiran in architectural style with far more of a cosy, relaxing atmosphere at many of the bars and restaurants inside and, instead of a large area of sunbed covered hardstanding outside around the pool, the plenteous sunbeds are spread throughout beautiful gardens. Then there are the staff who keep the place spotless and well maintained. They are, without exception, friendly and cheerful, with a greeting from whoever you happen to pass in the corridor and they seem to be encouraged and authorised to go above and beyond to give their guests a great experience. Hopefully they will not suffer too much with the current Covid-19 travel restrictions, we are already looking forward to our next visit, whenever that might be.
You’ll only be disappointed if you DON’T book...
Just perfect, we own at The Residence and got a great deal booking in advance. Breakfast included and what a breakfast that was, just brilliant. I know things with the Coronavirus are changing by the hour but as I write the whole complex was super clean with hand gel everywhere, everywhere was spotless. A very special mention to the 2 barmen at the happy hour, they were great and too Mary at reception - with these folks, and all staff, it really doesn’t matter what the question is the answer is YES. The top man, Andre Caldera should be very proud of all his Portobay staff. The fact that there are so many returning guests speaks for itself.
third stay at eden mar love it - also stayed Cliff Bay once
great spacious room service throughout hotel was super - specifically call attentoion to Fernando and Virgilio in the bar - Helena at breakfast, and Manuela and Denise at reception. Would highly recommend. Great hotel at very reasonable rates.