Check-out ends at: 11:00
9721 Washingtonian Blvd, Gaithersburg, MD 20878, USA - Gaithersburg, Maryland - U.S - 20878
Check-out ends at: 11:00
Benchmark customer service.
Reviewed 19 august, 2022
We could not have been more surprised when we found a sympathy note and a tray of crackers, cheese, fruit, and a split of wine upon returning to our room the day after a family gathering at the hospital grieving our brother’s death. We have stayed at this hotel many times when visiting our brother in Gaithersburg and every time the staff has been friendly, professional, competent, and attentive. Great location, great staff, good food, nice bar.
Don't Be Fooled as I Was
Reviewed 18 november, 2021
Before we stayed at this Residence Inn, I received an email suggesting that I download and install the Marriott Bonvoy app. It said that it would make my check-in easier and lots of other wonderful things. Well I did install the app.. I was invited to make my requests for my stay directly in the app. When I arrived at the hotel my check-in was no different from ever before. When I got to my assigned room, NOTHING that I had requested was there. I had requested foam pillows because of allergy to feathers, but no luck. I had requested additional towels, no luck. We needed to wake up at 7:15AM and asked for a wakeup call. We were awakened instead at 6:15AM. WHAT? This was not like any of the other Residence Inns I have ever stayed in. It was markedly inferior.
Three Weeks on Business with Wife and Fur Babies
Reviewed 29 october, 2021
Had to be in the suburban Washington DC area for three weeks on a business assignment, and I wanted to bring my wife, who works 100% remotely, and my two Boxers along to make the experience more enjoyable. The room had a perfect layout for working and sleeping, along with a full kitchen to make meals a breeze. The complimentary breakfast hit the spot each morning and was a great start to the day. The location was perfect for my travel to and from my assignments, and perfect for walking the fur babies. The RIO shopping/entertainment/restaurant complex with its walking paths, lake, and pet-friendly restaurants was the icing on the cake. The staff was gracious and friendly on all occasions that we had the pleasure to interact with them.
AVOID THIS ROACH MOTEL WITH NON-FUNCTIONING TOILETS.
Reviewed 10 december, 2020
I booked a double suite for a 2-day, one-night stay at this hotel. Long story short: this hotel is subpar to Marriott's other properties and I would AVOID IT LIKE THE PLAGUE unless you want the stress of potentially bringing some roach friends home as a souvenir. We found one roach inside of our room crawling along the wall late at night which we promptly killed and disposed of. The next morning after we were checking out, we spotted yet ANOTHER ROACH in the hallway sitting on the wall right next to the elevator. How disgusting?! The toilets in our room stopped working and we were given dish washing liquid and a dirty plunger by the front desk staff to unclog them since there was no plumber on-site. Completely outrageous considering the toilets should be in tip-top shape to begin with. How can you expect hotel guests to be unclogging toilets. Marriott refuses to refund me my money, only providing a discount and I think this is outrageous. AVOID AVOID AVOID.
ADA room was not up to Marriott standards
Reviewed 21 february, 2020
This stay was my second stay at this property. This property has two separate buildings with rooms. My first stay was in a 1 bed room suite in building b, this time I had requested an ADA room (Accessible Room with Roll-in Shower), which was in building a. I enjoyed my first stay in building b in the 1-bedroom suite, however I had a very unpleasant stay and many issues with the quality of the ADA room: The bad: 1. -The room had a damp/musty smell; 2. -The room was very dull, very little sun light; 3. -The carpet in the room was faded, had tears and stains; 4. -The walls had visible chipped paint and stains 5. -There was a lot of crumbs and other dirt when I opened the sofa bed; 6. -The furniture in the room was worn out, sagging chairs with scratches and food stains; 7. -The bathrooms were decent, but I could see the dirt/mold in the tile grout; 8. -There was no shampoo/conditional in one of the two bathrooms 9. -The appliances in the kitchen area had several scratches; 10. -The oven vent hood in the kitchen did not work – no fan/no light; 11. -This was a 2 bedroom suite, the overall living area was rather small/cramped for 5 people; 12. -There was cold air coming in from the windows; 13. -I had requested a pack n play for my infant son. The first one that was in the room when I checked in was not stable, had stains all over and it folded on its own (very dangerous). The staff did quickly replace it, with a stable but still stained pack n play; 14. -The check-out time in the room was posted as 12noon on the wall, however the front desk insisted checkout was 11am. When I mentioned the signage in the room they dismissed me and reiterated 11am. The good: The location is amazing, very safe, lots of do just around the corner (lake, movies, shops, restaurants, etc..), the lobby was clean, the parking was sufficient, the breakfast was good, front desk staff were responsive, noise level was low If this was a Motel 6 and I was paying cheap prices, I would have not been so unhappy with my stay. However, I expect higher standards for a Marriott, especially if I am paying $150+/per night.