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Opinión escrita el 14 de Mayo de 2016
no es un hotel de lujo pero estaba Muy limpio y ordenado ... habitacion muy grande me gusto aunque se siente un poco de humedad.... hausekeeping carmen limpio muy bien dejo una tarjeta con su nombre sobre la mesa..creo que si regreso me quedare aqui...
Excelente relación precio/calidad
Opinión escrita el 27 de Agosto de 2015
Fue difícil encontrar un lugar para quedarnos en Galveston que no fuera muy caro, por lo que escogimos este hotel aunque no íbamos con muchas expectativas. Pero la verdad es que es excelente, con muchos estacionamientos, grandes habitaciones con pequeñas cocinas y comedores, piscina, mini golf, y un desayuno continental con muy ricos jugos. Cuando vuelva a Galveston me volveré a alojar allí.
Worst customer service I’ve ever witnessed - wish I could give negative stars
Opinión escrita el 30 de Junio de 2021
In March of 2021, my organization signed a contract for 25 rooms so we could take a group of kids to galv. When we got there, they didn’t have our rooms. Like, they actually said “we don’t know if we’ll have the rooms available at all”. A signed contract. And, they didn’t seem to care the impossible situation they put us in. I wish I could give negative stars.
COVID19 Protocols in place
Opinión escrita el 25 de Julio de 2020
We spent a wonderful week in this hotel, our room was in the newest addition, our room was large and comfortable, full of light, hotel was clean and follow covid 19 protocols, so we need to request extra towels,trash bags and take out trash because not housekeeping personal is permitted in the room while guest are there.
Breakfast was grab an go ( cereal, pastries, kolaches, fruit, milk and yogurt, etc) coffee supplies for coffee maker needs to be requested in the reception.
Pool and restaurant were close in order to comply with covid19 protocols.
Mask use is required .It was very different summer vacation.
Ask about the covid19 protocols at your arrival, We where confused after one day of having housekeeping service and two days in a row of not housekeeping.
Nice Place to stay
Opinión escrita el 5 de Febrero de 2020
We stayed at this hotel because they offered a park & ride for our Journey Cruise. For their cheapest room, the shuttle service & after tax we paid almost $183.00. If we would of parked at the Galveston Port of parking it would of been about $150.00 for the two weeks of parking. Now this hotel uses Moody Gardens for their shuttle service because somehow these two companies are linked together. Here is the down fall to this deal. Since Moody Gardens Hotel is the shuttle service their guest come first & are high priority. So the shuttle picked us up first then went to Moody Gardens to pick up their people. After sitting their for 20 minutes the driver came back & said they didn't have anybody to pick up at that time so we went to the port. He told us the pick up times where 9:00 am, 10:30 am & 12:30 pm when we return & where to find them. So when we returned we found the driver & got loaded to be returned. Now since Moody Gardens in priority they got dropped off first. The driver called in all their valet numbers so their vehicles were waiting for them up front when we arrived. Then he went into the hotel to get their keys & then unloaded their luggage. This whole process took us a half hour of messing around & we didn't get dropped off until almost 10:00 am. If I was to ever do this again I'd just stay at Moody Gardens or park at the port which is much faster.