Reviewed 25 July, 2021
The worst experience ever in my travelling, even though i am a platinum members of IHG not only was I denied the services as platinum member but different statements were made to defend themselves, the management is least bothered or concerned about their loyal guest. the services are substandard in all accept, thing as simple as concierge services after 7 Pm are not available, average tasting food, with limited options, breakfast runs out of food items even if there is an hour left for end time.
Noisy, No peace and tranquillity
Reviewed 17 July, 2021
This Hotels consistently harbor dictators and there’s always protests around the area. It is believe that level 6 is permanently reserved for one of the longest serving dictator of the world. If you support dictators and do not mind the violence, if you tolerate tear gaz, then this is the place for you. If you care about democracy and human rights, if you really are looking for a quiet place, the stay away from this location.
Reviewed 2 June, 2021
I was there 1 night and I forgot a personal item in my room. I called them the moment I realised and they were helping me A LOT with the shipping back to my home place. They were waiting for me to organise the shipping, but I had several problems with transport company so they prepared everything for me. My parcel is on the way to Spain. Always super polite and replying my emails in a really short period of time. I'm really impressed.
Very nice hotel, good gym and very nice breakfast.
Really hope to come back and say thank you personally to all of them
Totally overpriced, poor service - never again!
Reviewed 21 February, 2021
We spent a fortune and got more than poor service on every level. The room was nothing special, the dinner more than disappointing and the breakfast was a total rip off.
The hotel was practically empty, but after ordering a soup as a starter, the monk fish for my wife and the lamb for me, we had to wait not less than 40 minutes for a soup that had absolutely zero taste and was almost cold, they brought us a tiny piece of fish and two tiny slices of lamb for more than 50 Swiss francs each. A total joke.
For the breakfast they charge an extra 44.- per person and what we got was not worth more than maximum 20.-.......it was not even a buffet, but only à la carte with a very small choice.
For the parking they charge another 36 Swiss franks.
Anyway, we will never come back to this hotel, that's for sure.
A real Treat
Reviewed 12 December, 2020
Our second visit to this famous Hotel & a completely differnt experience, apart from the slightly frosty welcome at reception.
The best part was the huge room or suite; a whole corner of the Hotel quite high. Great views & very luxurious. The best designed bathroom I have experienced & luxurious too. Compact but beautifully arranged.
Generally the staff were really friendly, especially the Manager of the reception, the wonderful Indian pool attendant & the doormen.
The Intercons now have one of the best toothbrushes that I have ever used too.
The in-room book about the previous GM is great reading.
The Geneva pass is also very useful, especially for the Bavettes.
A wonderful Birthday treat, thank you.