Check-out ends at: 11:00
9314 Poplar Pike, Germantown, TN 38138, USA - Germantown, Tennessee - U.S - 38138
Check-out ends at: 11:00
Old run down dirty property
Reviewed 2 november, 2022
This room was $268 a night. I stayed in a 2bedroom 2 bath. I arrived at about 11pm with my small child and husband. The lady at check in was really nice and that’s where is stops. We got in elevator and it smelled of urine and then the elevator stalled and wouldn’t let you out the elevator right away. As we walked down hall, you could see the doors of thr rooms were filthy. Finally got to room and there were cracks in the ceiling area, windows nailed where you couldn’t open or close windows. One window was cracked and it was cold and you couldn’t close it. The furniture was stained and it looked like there was mold around bathroom mirror. The ceiling has a leak and someone tried to repair it but didn’t do a very good job. The carpet was rippling up, mix matched door knobs with improper locks. The mirror closet doors were off track… I contacted front desk and the girl was kind, but couldn’t do anything. I spoke with manager and she said check out is at 12. I had to uproute my family and try to find another hotel last minute to finish our trip. The manager never followed up and even after contacting Marriott, I never heard anything. I might not stay at another Marriott again. This place needs a lot of work completed.
Reviewed 12 september, 2022
Good location, friendly staff, good accommodations, and a good breakfast. Very pleased and would stay at this hotel again. The room was large enough with two TVs and with a full kitchen. My wife and I were both very pleased with the hotel.
Excellent Staff - Horrible Suite Condition
Reviewed 25 july, 2022
The staff were courteous and assisted the best they could. That said, the grounds of the property require attention. The grass and shrubs are overgrown. In addition, there were multiple issues with the room; the pull-out sofa bed had a musty smell, the tub had stains, and debris was behind the sofa bed and the bathroom door. Also, there was mold and mildew around the mirror and the TVs didn't work. This property is a negative scar on the Marriott brand.
Nice Staff, Terrible Hotel
Reviewed 29 may, 2022
I’ll start with saying that the second star was given only because all of the staff members we interfaced with were very friendly and accommodating. However, this is by far the worst Marriott property I have ever stayed at. The hotel is beat up and it’s obvious management has no intention of spending any time to improve it. Our first room had a carpet that was sopping wet from a leaky air conditioner. They did give us another room with the caveat that the TV’s didn’t work, but maintenance would fix them the next day (never happened in 3 days). The one cover over the light above the bed was completely missing, so just two fluorescent bulbs were sticking out. The other side was broken with a big hole in it. The hair dryer was sticky and full of hair and fuzz. The silverware holder had just one spoon and a can opener. The room wasn’t terribly clean and had mold and water stains. Lots of stains on carpet and furniture also. I am a lifetime gold member, so I’ve stayed at a lot of Marriotts over the years and this is one of the few I would never stay in again. We put up with it only because the location was so convenient for our weekend event, but next time I’ll drive a lot further to stay at someplace that’s at least decent.
Very bad experience
Reviewed 23 april, 2022
Despite booking several months ahead and being a repeat customer, we were assigned a room where air conditioning didn’t work at all. They couldn’t fix it and at most, could offer us a fan. Room was stifling hot. They had no other rooms and wouldn’t help us find another booking at any nearby hotel. We had to leave, found a room at nearby Marriott property on our own. Will never stay there again. Very disappointed.